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Organization Background
Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,350 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.
INSO Cameroon
INSO Cameroon began operations in 2017 as one of the INSO offices for the Lake Chad Basin and was launched as an autonomous Mission in late 2021. Today, the program has a regional office in Bamenda and an antenna in Maroua. The national office is located in Yaounde, the capital. Armed group fragmentation, intercommunal violence, climate-related disasters and weak socio-economic infrastructure have generated significant humanitarian needs in one of the world’s most neglected crises, where access and safety risks for NGOs remain high and where INSO’s field-based data, crisis support, alerts, coordination and contextual analysis are essential to informing high-quality humanitarian programming. As part of INSO in Cameroon, you will support around 100 local and international NGOs to provide vital aid more safely and efficiently in the two crises-affected regions of Cameroon: the North West South West and the Far North.
Job Summary
As the Operations Officer, you will support the Operations Manager in ensuring the smooth and compliant delivery of INSO’s operational functions across Human Resources, Logistics, Procurement, Administration, and Office Management. The role is responsible for maintaining efficient internal processes, supporting staff throughout the employee lifecycle, and keeping operational compliance with INSO policies and local regulations
Main Duties and Responsibilities
Procurement & Logistics
Coordinate procurement processes in accordance with INSO procedures, including supplier sourcing, RFQs, bid analysis, purchase orders, and procurement documentation.
Maintain supplier contracts and service agreements.
Coordinate logistics for workshops, meetings, travel, and operational activities.
Manage office assets, inventory, and equipment, including asset tracking and regular physical verification.
Monitor vehicle usage and maintain fleet records.
Administration
Coordinate staff travel, accommodation, visas (where applicable), and transport arrangements.
Support the organisation of meetings, workshops, and internal events.
Maintain operational filing systems and administrative records.
Process procurement documentation and invoices for timely payment.
Support compliance, due diligence, and other operational administrative requirements.
Human Resources
Support the full employee lifecycle, including recruitment, onboarding, contract administration, and offboarding.
Maintain accurate personnel files and HR records in both Cezanne HRIS and SharePoint.
Prepare employment contracts, contract amendments, and standard HR documentation.
Maintain staff leave records and support payroll preparation.
Act as the focal point for staff insurance administration.
Support HR audits and ensure compliance with INSO policies and national labour legislation.
Requirements
Essential:
5+ years of relevant operations experience, preferably within an NGO or international organisation.
Hands-on experience in HR administration, recruitment, procurement, logistics, and office administration.
Good understanding of procurement procedures and operational compliance.
Experience in maintaining HR records and working with HR Information Systems (HRIS).
Professional working proficiency in English and French (written and spoken).
Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
Excellent organisational skills with the ability to manage multiple priorities simultaneously.
Bachelor’s degree in Human Resources, Business Administration, Supply Chain, Logistics, or a related field.
Nice-to have:
Experience working in humanitarian or international NGO environments.
Familiarity with labour legislation and operational compliance.
Experience supporting audits and donor compliance processes.
Experience using Cezanne HRIS or another HR information system.
Core Competencies
Integrity – Maintains confidentiality, acts ethically, and manages sensitive information with professionalism.
Organization – Plans, prioritises, and coordinates multiple tasks while maintaining accuracy and efficiency.
Collaboration – Builds positive working relationships and works effectively across multicultural teams.
Communicative – Communicates clearly and professionally with colleagues, partners, and external stakeholders.
Initiative– Proactively identifies needs, takes ownership, and suggests practical improvements.
Resilient – Remains flexible and performs effectively in changing, demanding, or high-pressure environments.
INSO’s Safeguarding Policy
INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.
Warning Clause
This job description is not an exhaustive list of skills, efforts, duties, and responsibilities related to the position.
How to apply
Please submit completed applications to [email protected] and reference ‘Operations Officer – July 2026’ in the subject line. Applications should be in English and include:
An updated CV
A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.
Please do not send any additional information. Only short-listed candidates will be contacted.