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Rank: Coordinator
Grade: G7
Section: Member/ Client Services
Department: Health
Location / Workstation: Mathare
Working Hours: Wednesday – Friday | 8.00 AM – 4.00PM
Reporting Relationships
Reports to: Clinic Manager/ Satellite Clinic Coordinator
Direct reports: N/A
Job Purpose:
The purpose of this role is to ensure the achievement of SHOFCO’s overall health mandate by effectively implementing clinical services policies at the allocated facility. This includes providing high-quality healthcare services to patients, managing clinical operations, adhering to standard treatment protocols, and coordinating patient referrals. The role also involves maintaining accurate medical records, ensuring patient confidentiality, promoting health education, and collaborating with multidisciplinary teams to deliver comprehensive and responsive healthcare services that meet SHOFCO’s standards.
Key Responsibilities and Job Dimensions
Responsibilities
Clinical Care and Patient Management
Offer health care services to patients by taking history, examining patients, carrying out investigations, prescribing treatment, following up with patients, and giving health education talks.
Attend to clinical care centers patients and manage opportunistic infections.
Apply the SHOFCO’s health standard treatment and patient management.
Ensure timely review and referral of clients in need of further management.
Guide and counsel patients, clients, and staff on health issues.
Respond to inquiries relating to patients, lab requests, x-rays, prescription requests, etc.
Coordinate appointments for specialist referrals, x-rays, lab tests, etc., and convey pertinent instructions and information to the patient.
Patient Records and Confidentiality
Maintain and review patient records, charts, and other pertinent information.
Collect data and compile clinical reports.
Collect and compile data for research on clinical services.
Maintain patient confidentiality.
Other Responsibilities:
Conduct continuous medical education and health educations as may be required.
Work with other team members and staff of other cadres in ensuring quality service provision.
Be accountable for any equipment assigned and report to the line manager as may be required.
Job Competencies (Knowledge, Experience and Attributes / Skills)
Academic Qualifications
Bachelor’s degree in Clinical Medicine and Community Health or Diploma in Clinical Medicine and Surgery.
Professional Qualifications
A minimum of 3-5 years of clinical experience in a hospital or healthcare facility, with hands-on patient care experience.
Registered clinical officer preferably trained at KMTC
Registration with clinical officer’s council with Current Practicing license is mandatory
Basic HIV training/ experience
Other required qualifications (unique/job specific)
Experience in community-based healthcare or working in under-served areas is highly desirable.
knowledge in general medicine, primary healthcare, and management of common diseases.
Familiarity with managing opportunistic infections and conditions commonly encountered in resource-limited settings.
Experience in handling patient referrals and coordinating specialized care.
Proficient in using medical and clinical tools for diagnosis and treatment.
Ability to take medical history of the patient, perform a thorough physical examination, Order appropriate investigations, make correct diagnosis, Prescribe and treat and Do patient follow-up
Perform minor surgical procedures
Functional Skills:
Clinical Expertise
Patient Management
Referral & Coordination
Medical Records Management
Medical Equipment Management
Behavioural Competencies/Attributes:
Attention to Detail
Empathy & Patient – Centered approach
Ethical Conduct & Integrity
Problem Solving & Decision Making
Adaptability & Flexibility
How to apply
We are an equal opportunity employer and value diversity in our organization, all interested applicants
should send their applications together with a detailed Cover letter and CV to
[email protected] with a clear subject line Clinical Officer-Mathare.
Only shortlisted candidates will be contacted.
Applications should reach us no later than 20th June 2026.