Programme Coordinator – DRC Full Time NEW

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Programme Coordinator

Code: SR-38-9839

Duty station: Goma

Starting date: 21/07/2025

Contract duration: 6 months

Reporting to: Head of Mission

Functional Supervisor: Assistant Regional Manager

Supervision of: Project Manager

Type of Duty Station: Non-family duty station

General context of the project

The humanitarian situation in the DRC remains complex and has deteriorated overall in recent years. It is made up of multiple, overlapping crises, particularly in the country’s eastern provinces, which face endemic violence and armed conflict. Insecurity has led to repeated mass population displacements. The impact of violence on civilians is a major concern, with regular violations of human rights and international humanitarian law, including targeted attacks on civilians and a high prevalence of gender-based violence.

INTERSOS has been present in the DRC since 2010 and is currently working in Ituri, North Kivu, South Kivu and Haut-Uele through protection programs, including protection monitoring in partnership with Fonds Humanitaire and UNHCR, as well as nutrition programs in partnership with WFP and UNICEF.

General purpose of the position

Support the Head of Mission in developing, defining and managing the mission program in accordance with INTERSOS strategies, plans, and policies.

Lead the development of new concept notes and project proposals in collaboration with the Deputy Regional Director and senior management team.

Supervise, coordinate, and provide quality support to project managers and program managers to develop and implement the program within the mission.

Main responsibilities and tasks:

Strategy and representation

• Support the Head of Mission and SMT in the development, implementation and evaluation of the mission’s strategy, program and project quality, in line with INTERSOS national strategy, policies and guidelines.
• Provide up-to-date information, input and recommendations for new and ongoing interventions in the country.
• In coordination with technical referents, the Deputy Regional Director leads the design and development of potential new funding opportunities and new concept notes/project proposals by writing the narrative and contributing to budget preparation, ensuring collaboration with all support departments (HR, Logistics, and Security).
• Carry out regular context analyses (socio-economic situation of the country, trends, donor needs and gaps) in order to identify funding opportunities.
• Is responsible for the correct study of data collected in the field and the detection of the population’s needs, the study of the context, the translation of strategic macro-objectives into concrete actions, the analysis of the consequences of an INTERSOS intervention, the assessment of risks and constraints, and the definition of priorities.
• In coordination with the Chef de Mission, establish and maintain collaborative relationships with relevant donors, project stakeholders, local partners and other organizations working in the region. Establish strategic partnerships with local organizations and stakeholders wherever possible.
• In collaboration with the Head of Mission and technical referents, proactively participate in and represent INTERSOS at meetings with relevant donors and stakeholders.
• Support the SMT in maintaining productive working relationships within the various coordination forums (clusters, working groups, etc.) at the national level.

Implementation, reporting, and quality control

• Oversee and maintain project work plans and related financial plans with input from relevant program managers and team members. Prepare quality narrative reports reflecting project progress and status in a transparent, timely, and professional manner.
• In coordination with all other departments, ensure the smooth running of operations and support program implementation
• Provide advice and support to project managers and program managers in project management and project cycle, work planning, activities, budget management and all operational and management aspects. Support the planning and monitoring of activity implementation, budget tracking and results achievement.
• Monitor the progress of each project. Supervise, plan, monitor, evaluate and ensure quality of work and high standards of design, implementation and evaluation.
• Lead the launch planning and final review meetings for each project
• Ensure the application of INTERSOS procedures and compliance with donor policies, procedures and procurement for reporting and implementation, in collaboration with the Head of Mission and Deputy Regional Director.
• Contribute to the timely processing of all donor comments on proposals, in coordination with relevant staff and Headquarters.
• Collaborate with Finance, Logistics, Human Resources, MEAL, SMT and Security departments in the development of new proposals.
• Ensure that contractual obligations and reporting deadlines are known and respected by all departments.
• Inform relevant staff of identified problems and seek advice from HQ on potential solutions that would enable funders to comply with legal requirements.
• With the support of the Financial Coordinator, oversee the management of budgets in accordance with donors and INTERSOS guidelines, supporting budget and program revisions as necessary.
• Organize regular program meetings.
• Monitor expenditure through monthly program review meetings and financial expenditure reports prepared by the finance department.
• Support the Head of Mission and the MEAL department in the development and implementation of project MEAL plans and activities.
• Provide supervision and feedback on the monthly project assessment tool (PAT).
• Ensure regular updating of IMP project headings.
• Ensure quality reporting to donors.
• Ensure timely submission to headquarters and donors.

Human resources management

• Is responsible for leading, supporting, and supervising program managers and project leaders, building their capacity, and ensuring regular evaluation through the Internal Review Process (IRP) tools. Provide coaching, identify training needs, and evaluate staff under his/her line supervision.
• In collaboration with the HR department and the Head of Mission, assist in the recruitment of new employees.
• In collaboration with the HR department, ensure that program/project managers respect INTERSOS’ rules and regulations and adhere to INTERSOS’ fundamental charter, values, and code of ethics.

Required profile and experience

Education

• Bachelor’s degree in international affairs, development, international political economy or other relevant field.

Professional Experience

• Minimum of five years’ experience in humanitarian contexts.
• Experience working with major grants and international donors.
• Desirable experience in integrated project management.

Professional Requirements

• Ability to manage a large team.
• Solid knowledge of proposal development and financial management.
• Essential computer skills (Word, Excel and Internet).

Languages

• French essential.
• English preferred.

Personal Requirements

• Good organizational and planning skills.
• Leadership, team management and cooperation.
• Behavioral flexibility.
• Negotiation and decision-making skills.
• Diplomatic, interpersonal and communication skills.
• Ability to take initiative and work independently.
• Understanding of principles, standards and best practices in humanitarian operations.
• Commitment to INTERSOS principles.