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About the Context
The Norwegian Refugee Council (NRC) operates in Cameroon’s Far North region, delivering humanitarian assistance through multi purpose emergncy response, including RRM, and resilience programmes through its core competencies in Information, Counselling and Legal Assistance (ICLA), Water, Sanitation and Hygiene (WASH), Shelter, Food Security and Livelihoods.
The Area Office (AO) in Kousseri oversees emergency operations implemented directly and through four local partners across Makary, Blangoua, and Hile Alifa, with additional programming supporting durable solutions in Logone-Birni.
The operational environment presents moderate living conditions but requires strong operational oversight due to logistical constraints and periodic security volatility linked to the broader Lake Chad Basin context.
The Area Operations Manager will play a key role in supporting programme implementation and operational management for a team of approximately 25 staff, while ensuring effective coordination with regional, divisional and sub-divisional authorities, local councils, and humanitarian actors.
The role also involves representing NRC in the Area-Based Coordination (ABC) mechanisms established as part of the humanitarian reset and transition currently underway in Cameroon, including regular engagement with stakeholders in Kousseri.
Find out more about NRC https://www.nrc.no/ and Watch this short video to see NRC in action https://vimeo.com/736782633
What we are looking for
The Area Operations Manager leads the day-to-day operational oversight of the designated Area Office by coordinating programme implementation and ensuring compliant, high-quality support services. The role drives for the achievement of key programme objectives, addressing operational bottlenecks, maintains the area delivery of services, and escalates risks to country leadership to ensure high quality and cost-effective programme/project implementation within the area operations.
What you will do
Organise grants opening and closure meetings for the area office in coordination with the country office programme and support relevant staff.
Represent the organisation externally at the local level in the area and build professional networks to promote NRC as delegated by the Country Director.
Contribute to assessments for new areas of operation, outline possible areas of intervention and develop program strategies for implementation in relevant area.
With the support of the Country Office management teams, contextualize, adapt and implement SOPs and procedures to ensure the effective provision of assistance within designated area.
Ensure work and development plans are completed by all staff members in the field office area of operations and performance feedback sessions are conducted on regular basis as per NRC global standards.
Ensure NRC’s data collection systems for the designated area are in place and information is properly stored/shared.
Coordinate the area specific periodic reporting to the Country Management Group. Provide analysis and escalate high risk areas as needed.
Carry out any other tasks relevant to the area office as delegated by the line manager.
Please download the detailed job description to learn more about the position JD_Area Operations Manager Cameroon Kousseri_Approved.pdf
What you will bring
1. Professional competencies
Minimum 3 years of experience in office or operations management, preferably within a humanitarian or recovery context.
Demonstrated experience in team leadership and project management, including planning, coordination, and oversight of operational activities.
Proven ability to manage multiple priorities and support programme implementation in complex operational environments.
Fluency in English and French, both written and spoken.
Context Related Skills, Knowledge, and Experience
Experience supporting the implementation of cash-based interventions and market-based programming.
Strong knowledge of the humanitarian and socio-political context in Far North Cameroon, including displacement dynamics in the Lake Chad Basin region.
Experience with durable solutions programming, H-D-P Nexus, and transitional approaches linking humanitarian and recovery interventions.
Experience coordinating with local authorities, partners, and humanitarian actors at regional or field level.
Knowledge of local languages is considered an asset.
2. Behavioural competencies
Handling insecure environment and Coping with change
Planning and delivering results
Working with people and Build meaningful relations
Analysing
Communication with impact and respect and Act with integrity
Empower people
Leadership Profile Competencies
Build meaningful relations
Act with integrity
Empower people
Deliver results
What we offer
Duty station: Kousseri Cameroon
Contract: National Fixed Term contract 12 months renewable based on funding and performance
Salary&Benefits: Grade 9 on NRC Cameroon National salary scale
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Find out more about the benefits of working for NRC https://www.nrc.no/career/what-we-offer/
Kindly send any questions about the application process to: [email protected]. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.
How to apply
https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/20613