Operations Manager for Sudan, based in Port Sudan Full Time NEW

WHAT IS IMPACT INITIATIVES ?

IMPACT Initiatives is a humanitarian organization providing data, analysis, and information management to support evidence-based decision-making. Its REACH program produces operational information through various products, including market assessments, site mapping, population movement monitoring, and multi-sector needs assessments, informing humanitarian planning and response.

REACH is scaling up activities in East and Central Sudan, where access is restricted and operations are administratively sensitive. Coordination with ACTED teams and other humanitarian agencies is essential to ensure activities are feasible, safe, and integrated with wider humanitarian efforts.

We are currently looking for an Operations Manager to join our team in Sudan.

Position: Operations Manager

Contract duration: 4 months

Starting Date: 23rd of February 2026

Location: Sudan (initially Port Sudan, with travel to multiple field locations in east and central Sudan)

Deadline to apply: 06th February 2026

COUNTRY PROFILE

Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.

POSITION PROFILE

The Operations Manager is responsible for all field aspects of REACH programming in Sudan, overseeing Field Officers to ensure data collection activities are technically sound, timely, delivered to a high standard, and compliant with internal protocols. The role also strengthens systems to support activities, mentors and coaches Field Officers, maintains situational awareness of context, access constraints, and field risks, and identifies information gaps across the humanitarian community, initiating or coordinating assessments to fill those gaps and support planning and prioritization.

The Operations Manager works closely with ACTED to manage security, logistics, and administrative support, and liaises with other humanitarian actors as needed to coordinate activities and share information.

As the primary in-country link to the broader IMPACT Sudan team, most of whom are based in Nairobi, the Operations Manager ensures that field information is accurate, actionable, and fed back to the technical team for planning and decision-making.

RESPONSIBILITIES

FIELD TEAM MANAGEMENT

• Support recruitment, onboarding, and performance monitoring of Field Officers.
• Supervise and mentor Field Officers.
• Plan and supervise Field Officers’ work in operational locations, ensuring activities are feasible, safe, and aligned with REACH and ACTED standards.

OPERATIONAL SYSTEMS AND PROCESSES

• Strengthen internal processes to improve efficiency and quality of field operations.
• Ensure adherence to organizational policies, including ethical standards.

TECHNICAL OVERSIGHT

• Ensure data collection activities meet technical standards and timelines.
• Review and validate field data for accuracy and usability for the broader IMPACT team.

DATA PROTECTION & SENSITIVE INFORMATION

• Ensure all data collected in the field is stored securely and handled according to internal protocols and standards.
• Maintain confidentiality of sensitive information, particularly given the administrative and security sensitivities in Sudan.
• Train and supervise Field Officers on data protection practices and safe handling of sensitive information.
• Monitor compliance with internal and donor requirements regarding data management.

CONTEXT MONITORING

• Maintain situational awareness of access, security, and field risks.
• Monitor evolving conditions that could affect data collection or staff safety.

COORDINATION

• Liaise with ACTED teams to manage logistics, security, and administrative arrangements.
• Build a network of contacts at other humanitarian agencies to coordinate field activities and share information.
• Provide inputs to wider humanitarian coordination bodies, when necessary, ensuring REACH activities complement other initiatives.

NEEDS IDENTIFICATION

• Identify gaps in humanitarian information across Sudan.
• Initiate or coordinate assessments to address gaps and support planning and prioritization, where possible.

REPORTING AND COMMUNICATION

• Provide regular updates to IMPACT and ACTED Sudan management and technical teams.
• Document operational challenges, lessons learned, and recommendations for improvements.
• Ensure smooth information flow between field teams and the broader IMPACT Sudan team.

REQUIREMENTS

• Education and Experience:
• University degree in relevant field.
• Minimum 3-5 years of experience managing field operations in humanitarian or development contexts, ideally in Sudan or similar conflict-affected settings.
• Demonstrated experience supervising field teams conducting assessments, monitoring, and data collection activities. Desirable: previous experience with IMPACT.
• Proven experience establishing or strengthening operational systems and processes in a multi-site field operation.
• Experience exercising operational judgment to prioritise field activities and allocate resources effectively.
• Technical and Analytical Skills:
• Strong understanding of humanitarian information management, assessment methodologies, and data quality assurance.
• Ability to analyse field data, identify gaps, and translate findings into actionable recommendations for operational and programmatic planning.
• Proven skills in mentoring, coaching, and building the capacity of field staff to deliver high-quality outputs.
• Context, Security, and Access Monitoring:
• Experience with context analysis, operational and security risk assessment, and access monitoring in complex humanitarian settings.
• Ability to identify emerging risks or constraints and advise field teams and management on mitigation and contingency measures.
• Experience managing complex security issues in the field.
• Operational and Coordination Skills:
• Experience managing logistics, security, and administrative support in challenging or constrained environments.
• Strong ability to liaise and collaborate with multiple stakeholders.
• Experience contributing to humanitarian coordination fora, ensuring REACH operations complement broader sector/cluster activities.
• Data Protection and Compliance:
• Knowledge of data protection protocols, safe handling of sensitive information, and ethical field practices.
• Experience implementing secure data storage and management systems in operational settings.
• Languages:
• Required: English (full professional proficiency)
• Desirable: Arabic.

COMPENSATION & BENEFITS

• For this position, salary between 3’180 CHF and 3’240 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.
• Accommodation and food provided in the guesthouse.
• Enrolment in Swiss private pension fund (Swisslife – approx. 9.975% of staff gross salary), health insurance, life insurance and repatriation assistance
• Flight tickets every 6 months & visa fees covered (in-country travel costs and professional expenses are fully covered)
• Contribution to the luggage transportation: between 20 and 100 kgs, depending on the length of the contract (+ luggage and personal property insurance)
• Annual leave of 36 days per year. Public holidays of the country of assignment. Family/compassionate leave when applicable.
• Predeparture induction – 3 days at IMPACT Initiatives’s HQ in Geneva + one week pre-departure training in ACTED HQ in Paris, including a 4-days in situational security training;
• Enrolment in IMPACT Initiatives Research Foundational Learning Programme within the first 3 months from the start of contract.
• IMPACT prioritizes the psychological safety of its staff and the health insurance provided covers, among others, up to 1000 € per year of psychosocial counselling fees.

Tagged as: Impact Initiatives, Sudan