ICT END USER HW/SW SUPPORT (Network, Voice & Security (Cisco CUCM / Check Point) full-time

Overview of position

CTG is seeking a highly skilled Network, Voice & Security Technician to support and maintain enterprise network infrastructure, Cisco Unified Communications (CUCM) environments, and Check Point security platforms. The successful candidate will ensure the availability, performance, and security of voice, video, and data communication services while providing advanced technical support to users and remote sites.

Role objectives

Key Responsibilities

Administer and support LAN/WAN, Wi-Fi, routing, switching, and Internet connectivity.

Manage and troubleshoot Cisco Unified Communications Manager (CUCM), IP Telephony, SIP trunks, voice gateways, Cisco Unity Connection, and collaboration platforms.

Administer Check Point firewalls, VPNs, access control policies, and threat prevention solutions.

Monitor network, voice, and security infrastructure to ensure service availability and performance.

Provide advanced troubleshooting for network, VoIP, and security incidents.

Support telecommunications systems, including WAN and remote site connectivity.

Maintain technical documentation, network diagrams, and operational procedures.

Provide end-user support and technical guidance on ICT services.

Perform any other tasks requested by the supervisor.

Project reporting

This role reports to the line manager.

Key competencies

Qualifications & Experience

Education

Bachelor’s Degree or Technical Diploma in Information Technology, Telecommunications, Computer Science, Cybersecurity, or a related field.

Work Experience

Minimum 5 years of relevant experience in network administration, VoIP/Unified Communications, and cybersecurity.

Proven hands-on experience with:

Cisco Routing & Switching

Cisco CUCM and IP Telephony

SIP, VoIP, and voice gateways

Check Point Firewall Administration

VPN and network security technologies

Experience in international organizations, humanitarian operations, or remote environments is desirable.

Preferred Certifications

CCNA or CCNP Enterprise

CCNP Collaboration (preferred)

Check Point CCSA and/or CCSE

CompTIA Security+ or equivalent

Competencies

Strong troubleshooting and analytical skills.

Ability to work independently under pressure.

Excellent communication and customer service skills.

Strong commitment to cybersecurity and operational excellence.

Team management

This role has no team management responsibility.

Further information

Qualified female candidates are strongly advised to apply.

How to apply
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