HR Operations Coordinator Full Time

Position Title: HR Operations Coordinator

Technical Supervisor: Head of International HR Partnering

Line Manager: Regional Head of Support Services

Duty Station: West Africa, North Africa, and Latin America Region – Dakar or Bogota

Area of Operations: West Africa, North Africa and Latin America

Employment Period: 24 months

Type of Contract: National

Salary & Benefits: Non-Management F

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in West Africa since 1998 and in Latin America and the Caribbean since 2011. The DRC West-North Africa & Latin America (WANALA) Regional Office is based in Dakar, Senegal, and covers several countries. Led by the Regional Executive Director, the DRC WANALA oversees, supports, and provides strategic directions for DRC’s Country Offices within the abovementioned regions. The region covers legal entities in Algeria, Burkina Faso, Cameroon, Central African Republic, Chad, Colombia, Libya, Mali, Mexico, Niger, Nigeria, Tunisia, and Venezuela. The Regional Program Team has a range of technical capacities.

2. Purpose

The HR Operations Coordinator ensures effective and compliant HR operations in the assigned DRC’s Country operations within one of the HQ Hubs. The HR Operations Coordinator provides technical guidance and support to Country Operations, helping implement HR policies and systems consistently. The role oversees HR activities, ensuring quality assurance, compliance monitoring, and adherence to standards. The HR Operations Coordinator builds HR capabilities in assigned countries and ensures the timely, accurate, and confidential handling of HR matters. Ultimately, the role supports the achievement of business objectives through strong, compliant, and effective HR practices across the region.

3. Duties and Responsibilities

General

• Provide technical advice and support to HR teams and CO management
• Support development of global HR policies and other HR initiatives in collaboration with the HR Partner
• Support implementation of updates and changes to global HR policies and other HR initiatives in collaboration with the HR Partner
• Support HR Partner on actions and follow-up on quarterly HR reports for each country
• Proactively pursue continuous process improvement in HR related practices in order to enhance the quality and efficiency of output/delivery

Quality assurance

• Review CO’s localization/contextualization of global polices and tools
• Review CO’s national staff handbooks and ensure compliance and alignment with DRC Global policies, DRC minimum standards and the local labor law
• Review and ensure national staff terms of employment are aligned with DRC minimum standards and the local labor law
• Review CO’s salary scale and revisions and ensure compliance and alignment with Global Compensation Policy
• Monitor and ensure the roll-out and implementation of Global HR policies and initiatives are completed in Countries
• Follow-Assess country HR and Duty of Care needs and initiatives

Compliance monitoring

• Ensure countries are following global processes, policies, and the operations handbooks for HR
• Ensure countries are following local labor law and that they have established relationships with both internal and external legal advisors
• Ensure salary and benefits benchmarks are completed
• Ensure that global policies and regional HR frameworks are localized and they are aligned with local labor laws
• Perform HR compliance check with COs
• Support in developing and updating Country HR workplan, based on findings in HR compliance check with the HR Partner

Capacity building

• Provide onboarding of new HR senior staff in HQ Hub and Country
• Support onboarding of Country SMT positions and Key positions in the HQ Hub
• Train HQ Hub and Country HR staff in relevant HR policies, processes, and systems.
• Train managers in Country and HQ Hub in relevant HR policies, processes, and systems incl. ERP Microsoft Dynamics and DRC Voices
• Advise managers and staff on training and development opportunities
• Conduct People Management Trainings in the HQ Hub and CO’s, together with the Country HR team

Recruitment

• Lead and participate in the relevant recruitment and selection process for Senior Management Teams in HQ Hub and Countries

4. Required Qualifications

• At least three years’ experience in HR support, preferably in a multi country role
• Experience in working effectively and cooperatively with diverse stakeholders to drive results
• Experience with training HR staff and Managers
• Experience working for an international humanitarian or development organization is a plus.
• Experience using an online system for recruitment and working with HR and/or ERP systems
• Understanding of cross-cultural HR practices and challenges in field offices

Education:

• Bachelor’s degree in human resource management, Business, or Social Science Degree specializing in Human Resources
• Predictive Index certification (desired)

5. Required Skills & Qualities

• Core Competencies of DRC:
  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity
• Ability to work in a multinational and multicultural environment
• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
• Excellent communication skills, as well as patience and politeness, are required
• Multi-tasking and Organizational skills are necessary
• Adaptable and Flexible
• Proven analytical and critical thinking skills
• Exemplary sense of ethics in the workplace
• Team-oriented & good sense of humor

Languages:

• English (fluent required)
• French (fluent required)
• Spanish (fluent desired)

6. General and ethical regulations

• The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
• Employee should not engage in any other paid activity during the DRC contract period without prior authorization
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request

Tagged as: Danish Refugee Council, Senegal