Health Data Audits consultant – Nigeria (Abuja) Consultancy

Background and context

Tiko is an organization that uses its digital platform to motivate users, primarily young women and adolescent girls, to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies. Tiko’s reward points can be used to redeem products and services at local shops, or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 15–19-year-old adolescent girls and young women (AGYW).

Tiko has operations in the following countries, either by having offices in Nigeria, Kenya, Uganda, Ethiopia, Burkina Faso and South Africa.

Tiko is looking for an individual consultant to support in risk management of our operations in Abuja in the following 6 months with an expected level of effort of up to 10 working days in a month. The individual is expected to carry out the following tasks.

Scope of Work

1. Familiarise with Tiko way of operating and the current objectives including arrangements in place to achieve program objectives.
2. Familiarise with our platform risk management processes, including fraud prevention, detection and response controls to support meeting program objectives. This includes the risk dashboard and the data points already available to support platform risk management.
3. Active risk management in the ecosystem, including conducting the following;
   1. Data verification – Collect data in the primary registers against the platform for analysis and identify any gaps in the facilities record keeping against platform validations.
   2. Random audits and spot checks – conduct monitoring platform activities in areas/facilities where significant activity has been noted or is anticipated.
   3. Sample calls will be verified for beneficiaries consenting to be called to verify service uptake and actors’ compliance with the user journey.
   4. Carry out actor audits and investigations as may be necessary or as assigned.
   5. Communicate audit/investigation findings to both internal stakeholders with a view to improving controls and compliance.
   6. Implement appropriate mechanisms to follow-up of the agreed recommendations by both internal and external stakeholders.

CONSULTANT QUALIFICATIONS

The individual must ideally meet the criteria below.

• 5+ years experience in a similar area (health data verification or monitoring and evaluation)
• An understanding of public health data quality management processes (formal qualifications if any are desirable)
• The ability to communicate clearly and concisely, including when reporting your findings.
• You can collaborate with multi-functional teams and can offer practical solutions where necessary.

Tagged as: Nigeria, Tiko