Digital & Technology Officer Full Time NEW

Job Summary
The Digital and Technology Support Officer is responsible for managing and supporting FH’s digital and technology ecosystem at the Area Program (AP) and all its communities to realize value for the shareholders and investors. This position plays a key role in planning, implementing and supporting ongoing operations and projects in support of the Digital and Technology ecosystem including hardware, software, internet connectivity, and end-user support. The role includes partnering and supporting digital development initiatives focused on using digital and technology to empower communities, improving access to resources, and enhancing the organization’s impact.
Principal Responsibilities
1. Enterprise IT Management
● Coordinate procurement, distribution, and management of IT assets including WiFi networks,
desktops, laptops, printers, and other office equipment at the AP level, and maintain the
inventory with the CO Digital and Technology Support Manager.
● Support in maintenance of all desktop and laptop computers at the AP level including
oversight of updates for operating systems, software application and endpoint protection in
coordination with the CO Digital and Support Manager.
● Manage Technology tickets from arrival to resolution for both incidents and requests in
coordination with the CO Digital and Technology Manager and global support.
● Contribute to development, implementation and management of risk mitigation plans
including business continuity, safety of IT assets, and disaster recovery process. Support
regular security audits and vulnerability assessments.
● Support in the implementation of lT policies and standards and monitoring their compliance.
Provide regular reports to CO Digital and Technology Support Manager.
● Support alignment with IT policies, the security and confidentiality of all data managed within
the enterprise and digital ecosystems.
2. Digital Solutions Management:
● Manage the installation and user support for all applications related to the AP and the digital
ecosystem. Ensure the applications are correctly configured up-to-date, secure, and
functioning efficiently.

● Ensure the availability, access, and effective management of FH digital devices for use by
staff, volunteers, shareholders, and partners. Ensure that all authorized users have the
necessary access and permissions to effectively utilize the applications.
● Provide continuous technical support to users, addressing any issues or challenges they
encounter with the applications ensuring a smooth user experience. Act as the focal point for
technical support ensuring that the AP teams and volunteers receive timely support and that
the SLAs are met as per the standards.
● Regularly monitor and maintain the applications to ensure they are up-to-date, secure, and
functioning efficiently. Implement updates as required to maintain system integrity.
● Support data processes by ensuring the availability and management of tools for data
acquisition and management, enabling accurate and efficient data handling.
● Support deployments, data migrations, and ongoing upgrades and maintenance of the
digital platform and tools as per the CO plan.
● Support in deployment and monitoring of Mobile Device Management ensuring that devices
are appropriately configured, secured, and compliant with the standards.
3. Digital Initiatives and Projects
● Facilitate implementation of digital initiatives and projects, focused on enabling
orchestration for value creation as part of the global roadmap and plans.
● Collaborate with the cross functional teams in planning, implementation, and monitoring of
the digital and technology initiatives and projects, including timelines, resources, and
budgets, ensuring on-time delivery and value realization.
● Gather user feedback to continually assess and improve systems and processes for
experience, efficiency and effectiveness.
● Support in monitoring and evaluation of the impact of digital initiatives and projects, ensuring
they deliver measurable development outcomes.
4. Digital for Development
● Support efforts to leverage digital tools and technologies for development purposes,
fostering innovation and improvement in program delivery.
● Champion the use of innovative digital approaches within the organization, encouraging a
culture of experimentation and creativity in how programs are designed and executed.
● Provide training and support to staff, volunteers, shareholders and partners to ensure they are
equipped to use digital tools and devices effectively in their roles, in fostering community
transformation and greater engagement and competency in the digital ecosystem.
● Continuously assess and develop digital capabilities within the team, fostering an
environment of learning and technological proficiency.
● Support in designing digital solutions to bridge the digital divide and that they are inclusive
and co-created with the shareholders focused on value as determined by them.
5. Organizational Culture
● Promote the integration of FH’s Culture within the digital ecosystem
● Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
● Provide guidance and support to ensure that digital tools and platforms contribute to the
spiritual formation and development of staff, volunteers, and community members.
● Any other duty may be assigned from time to time.

Tagged as: Food for the Hungry, Uganda