About Me

Sanjo Yongo
Data Analyst

[email protected]
254-728860357
650-00516, Nairobi, Kenya

A passionate data analyst with 5 years’ experience in data science and customer service.
I have great proficiency in business intelligence which management leverages to make informed
data driven decisions. Looking to solve real-world problems and undertake new challenges.

WORK EXPERIENCE
Senior Data Analyst
Sun Culture
06/2019 – Present,

• Improved Data Integrity and Confidence: Conducted
  comprehensive gap analyses and rigorous spot checks
  across various datasets, elevating data quality. This
  initiative cultivated a more robust data culture within the
  company, fostering stakeholder confidence in generated
  reports.
• Modernized and automated Reporting: Automated the
  generation of critical financial reports, including sales
  and revenue figures, credit portfolio health indicators,
  investor data requirements, inventory KPIs. This
  automation significantly minimized errors and ensured
  accurate and timely reporting.
• Improved Database Performance: Implemented advanced
  techniques to enhance query performance, using views
  and procedures resulting in a notable reduction in
  database outages. This proactive approach ensured
  smoother operations and minimized disruptions caused
  by performance issues.

Data and Reporting Coordinator
One Acre Fund
01/2018 – 01/2019,

• Handled satisfactorily all assigned client data analysis
  requests from different stakeholders within and outside
  of Business Operations.
• Prepared weekly District Level Prepayment and Repayment Status Reports for field staff.
• Successfully created a tool to run the Kenya-Product Adoption Rate analysis using R.

Customer Care SMS Team Lead
One Acre Fund
03/2014 – 12/2017,

• Successfully provided leadership to the SMS and Email in
  attending to all the SMS requests sent to the clients.
• Developed and standardized the tool to monitor ticket
  volume, call patterns, and first call resolution. This
  helped the CE specialist to arrange the call agents into
  pods in order to improve the first call resolution.
• Forecasted the future call volume and used data to help
  the CE specialist to make informed decision especially on
  staffing.

SKILLS

• Machine Learning and Data Science,
• Data warehousing and database management using MySQL, PostgreSQL, Azure, AWS,
• Data Visualization, ,Power BI, Power Query, Power Automate
• Public Speaking, Leadership, Customer Service
• Consultancy Strategic Management

EDUCATION
Bachelor of Science (Mathematics)
University of Nairobi
09/2009 – 05/2013, Second Class (Upper).
Specialized in Social Statistics

Kenya Certificate of Secondary Education
Musingu High School
02/2004 – 11/2007, Grade: A-(Minus).

Kenya Certificate of Primary Education
Dandora Primary School
01/1996 – 11/2003, Marks: 373 out of 500

CERTIFICATES
Statistical Packages (09/2011 – 12/2012)
Sound knowledge and expertise in Python, R, Power Bi, Tableau and SQL

LANGUAGES
English
Full Professional Proficiency
Kiswahili
Native or Bilingual Proficiency

REFEREES
Felister Jepchumba| Entreprise Architect|sunculture.com|Mobile Phone Number: +254
723090612

Linda Mise| Customer Care Specialist| One Acre Fund|
Mobile Phone Number: +254 715 816 083