IT Scope Assistant – SC4 Full Time

DEADLINE FOR APPLICATIONS

17 November 2024-23:59-GMT+03:00 East Africa Time (Mogadishu)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information services, to contribute to the effective delivery of Cash Based Transfers through Digital Assistance services.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.
• Carry-out system and equipment maintenance tasks, such as installation and configuration of laptops, mobile devices and accessories, back-up system data and system protection and so on; to ensure they are running effectively and enable easy and efficient use.
• Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Units (Programme, Logistics, Administration, Finance, Procurement).
• Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff, partners and service points.
• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
• Perform basic analysis and reporting of incidents, data quality analytics and reporting to develop both analytical technical skills and knowledge and build awareness of industry developments.
• Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology policies, CBT procedures, systems and tools are correctly applied to support them.
• Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC.
• Accept responsibility for all Scope equipment under custody, ensuring its functionality and accountability;
• Document all equipment loans to Partners and Traders in accordance with corporate standards (SOP);
• Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered;
• Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners and other Partner Humanitarian Agencies;
• Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer – Operations;
• Ensure that all technical information is shared timely to all team members.
• Perform other ICT related duties as assigned.

QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED:

Education: Completion of secondary school education OR a university degree (Diploma/Bachelor) in Information Technology, Data Analytics, Computer Science, or other related fields.

Experience: At least four (4) years of professional experience in the implementation and maintenance of computer information systems or related areas, including resolving level 1 IT issues, with a secondary school certificate OR a university degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of relevant experience in Information Technology, Data Analytics, Computer Science, or other related fields.

Language: Fluent knowledge (proficiency/level C) of English and Somali language.

Other skills:

• Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems.
• General knowledge of UN system policies, rules, regulations, and procedures is an added advantage.

This position is open for qualified Somali candidates. Female candidates are especially highly encouraged to apply.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Tagged as: Somalia, World Food Programme