Communication and Information Systems (CIS) Officer Full Time NEW

Position Name: Communication and Information Systems (CIS) Officer
Employment Regime: Seconded/Contracted
Post Category for Contracted: Mission Support – Management Level
Ref. Number: SOM-9059
Location: Mogadishu
Availability: ASAP
Component/Department/Unit: Chief of Staff Department/ Mission Support Department/ CIS Section
Security Clearance Level: EU SECRET
Open to Contributing Third States: No

1. Reporting Line:
The Communication and Information Systems (CIS) Officer reports to Head of CIS.

2. Main Tasks and Responsibilities:
• To provide Communication and Information Systems first-level support, initial
troubleshooting for all directly reported issues and tickets assigned by the Help Desk
and quickly restore the affected services;
• To act as the custodian of all Communication and Information Systems assets, including
hardware, software, radio, satellite communication equipment and video
teleconferencing;
• To conduct the maintenance processes of CIS standard hardware, software, systems,
and peripherals;
• To deliver training to Mission members on new technologies and procedures;
• To provide support for Mission telephony systems including IP telephony,
videoconferencing, and GSM equipment;
• To monitor activities, analyse and report on issues pertaining to the area of
responsibility;
• To maintain accurate and up-to-date inventory of all Communication and Information
System assets and network services, their functionality, distribution and location;
• To submit consolidated reports on the technical condition of Communication and
Information Systems assets;
• To monitor and improve the security posture of Communication and Information System
assets and security control functions (i.e. antivirus/antimalware);
• To deploy Windows Operating System and device management tools and verify the
successful update of device configuration according to IT policies;
• To troubleshoot issues affecting Windows Operating System, printer and network
connectivity, software functionality, radio network;
• To ensure IT and communication assets are used in accordance with best practices and
procedures;
• To perform annual general maintenance of all hardware, software and communication
equipment and ensure functionality within accepted technical parameters;
• To maintain contact with Security and Duty of Care Department for technical and security
instructions and implementation;
• To operate and maintain encryption devices/systems and prepare procedures and user
manuals for approved users of crypto systems;
• To oversee the implementation of all Communication and Information Systems Standard
Operating Procedures (SOPs);
• To prepare IT systems user guides and manuals for end users (e.g. printers, laptops,
desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones,
satellite phones, radios);
• To install, maintain, repair and monitor LAN and WAN infrastructure including routers,
switches, VPN, firewalls and wireless infrastructure;
• To be responsible for network design, improvement and rationalisation;
• To manage Active directory using Azure administrator;
• To administer Microsoft 365;
• To be responsible for PC and server hardware software and O/S support;

• To perform problem management and incident management analysis and develop
general solutions to enhance the quality and reliability of CIS services;
• To implement approved CIS change management requests through standardised
release management procedures;
• To deploy, install, maintain and support of all data centre equipment, servers, software
and services in the Mission;
• To plan, implement and maintain data recovery tools, business continuity measures and
disaster recovery measures, ensuring a high availability of mission-critical data centre
services throughout the Mission;
• To implement, maintain and enhance Firewall and IDS/IPS;
• To maintain and implement Linux server;
• To administer and maintain latest versions of VMware ESXi/vSphere;
• To migrate, maintain and implement latest versions of Windows Server.

3. General Tasks and Responsibilities:
• To identify and report on lessons learned and best practices within the respective area
of responsibility;
• To contribute and ensure timely reporting on activities within the respective area of
responsibility;
• To take account of gender equality and human rights aspects in the execution of tasks;
• To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:
• Successful completion of university studies of at least 3 years attested by a diploma OR
a qualification in the National Qualifications Framework which is equivalent to level 6 in
the European Qualifications Framework OR a qualification of the first cycle under the
framework of qualifications of the European Higher Education Area, e.g. Bachelor’s
Degree (the qualification should be in any of the fields of Information Technology,
Computer Science, Telecommunications, IT Engineering or other related fields) OR
equivalent and attested police and/or military education or training or an award of an
equivalent rank;
AND
• A minimum 4 years of relevant professional experience, after having fulfilled the
education requirements.

5. Essential Knowledge, Skills and Abilities:
• Knowledge of computer systems and wired/wireless network technologies e.g. LANs,
MANs, WANs;
• Technical skills and hands-on experience in troubleshooting hardware, software and
network connectivity issues;
• Understanding of Windows Active Directory domain services;
• Strong analytical and problem-solving skills;
• Drafting and writing skills.

6. Desirable Qualifications and Experience:
• Experience and certification with the ITIL (Information Technology Information Library)
best practices;
• International experience, particularly in crisis areas, with multinational and international
organisations;
• Certifications in Microsoft Windows Server technologies (MTA, MCSA, MOSE), with
Azure (AZ-900 or higher);
• Excellent analytical, research, and problem-solving skills;
• Previous experience with radio communications systems, satellite communications and
positioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennae
systems.

7. Desirable Knowledge, Skills and Abilities:
• Ability to converse in business terms about organisational technology needs and
solutions and in technical terms with IT and communications specialists;
• Knowledge of Project Management in regard to hardware and software implementation
projects.

Tagged as: European Union Capacity Building Mission in Somalia, Somalia