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MSF Eastern Africa is looking for an Application Manager – Single Data Entry (SDE) Project based in Nairobi
Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you’re interested in this position but your experience doesn’t align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.
Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.
For this position, contact level with patients and children is categorized as Low Risk and will be monitored with this in regard.
Introduction
Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.
About MSF Eastern Africa
MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.
Rationale/Objective for Position
The Application Manager- Single Data Entry (SDE) Project is responsible for leading the testing, deployment, technical support, and evolution of a stock management application across MSF-EA, ensuring its operational readiness and sustainability in low-connectivity warehouse and pharmacy contexts, in collaboration with technical teams
This position will be hierarchically and functionally accountable to the Program Manager.
Tasks & Responsibilities
Deployment, Support & Maintenance:
Deployment Support: Provide hands-on technical expertise during the deployment of the solution
Troubleshooting: Diagnose and resolve technical issues related to the application, including connectivity, configuration, and system integration challenges.
User Support: Assist end-users in understanding and using the application effectively, addressing their queries, and ensuring the application meets their needs.
Operational Readiness
L1/L2/L3 Support Levels: Collaborate with the IT organization to design and implement a sustainable support structure, defining clear roles and responsibilities for Level 1 (L1), Level 2 (L2), and Level 3 (L3) support.
Knowledge Base Creation: Develop and maintain documentation, FAQs, and training materials to empower support teams and end-users.
Capacity Building: Train and mentor support teams to ensure they are equipped to handle technical issues and provide high-quality assistance.
Product Development
Contribute to the writing of requests for change (RFC), bug and user stories, enabling the service provider to develop features smoothly
Test Coordination: Coordinate test scenarios and environments to ensure thorough testing and validation of the application, engaging relevant stakeholders as needed
Stakeholder Collaboration
Cross-Team Collaboration: Act as a liaison between project teams and IT focal points.
Regular Communication: Maintain clear and consistent communication with stakeholders to provide updates, resolve issues, and ensure alignment.
Qualifications
Education:
Bachelor’s or Master’s in Computer Systems or Information Systems (IS).
Experience:
Min 3-5 years of work experience in application development and support
Experience with mobile application development in hybrid environments (cloud/on-premise) from development to go-live
Experience in an international environment.
Familiarity with humanitarian supply chain solutions or products is highly advantageous.
Competencies
Technical Competencies
Strong communication skills to effectively engage with technical stakeholders and project teams.
Software Testing: Experience with testing at all levels of the software lifecycle.
Scripting/Coding: Basic scripting or coding skills to support troubleshooting and development tasks.
DevOps Pipelines and Docker: Familiarity with DevOps pipelines and containerization tools like Docker (Azure DevOps an asset).
Interface Troubleshooting: Ability to diagnose and resolve issues with system interfaces.
Systems: knowledge of cloud hosting (Azure an asset) and on-premises server management (Linux).
Behavioral/General Competencies
Commitment to MSF’s Principles
Cross-cultural Awareness
Strategic Vision
Results and Quality Orientation
Service Orientation
Planning and Organizing
Initiative and Innovation
Teamwork and Cooperation
People Management and Development
Networking and Building Relationships
Security awareness and Management
What We Offer:
Contract: An eighteen (18) months full-time employment contract with possible extension through MSF East Africa Section Office in Nairobi, Kenya.
Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
Work-life balance financial benefit; ranging between EUR 620 to 1,159/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
Other benefits include;
Annual Leave: 25 days of annual leave per year.
Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
Employer Pension contribution: 10% of basic salary:
International insurance for both medical and disability**.**
Relocation support for non-Kenyan residents; based on MSF EA terms/conditions. Only applicable if the contract is more than 1 year.
Work-life balance: Daily flexi-hours and 2 days working from home possible.
School fees benefits: for eligible dependents, based on individual & administrative status.
Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.
How to apply
If you recognize yourself in this profile, we welcome you to apply directly via this link.
Applicants are required to upload a Letter of Motivation + Curriculum Vitae (in English) in PDF format as one combined document.
The closing date for applications is 16th of February 2026.
If you have any questions regarding your application, please contact [email protected] before the vacancy closing date. Kindly use this email only for technical issues related to your application, for example, if you do not receive an automated response or encounter problems uploading documents. Applications sent directly to this email will not be considered.
Information
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any other way not foreseen for purposes of recruitment.
MSF is an equal opportunity employer and does not charge any application/ recruitment fee.
Lately, MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.