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MSF Eastern Africa is looking for a Deployment Officer – Single Data Entry (SDE) program
Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you’re interested in this position but your experience doesn’t align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.
Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.
For this position, contact level with patients and children is categorized as medium risk and will be monitored with this in regard.
Introduction
Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.
About MSF Eastern Africa
MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.
Rationale/Objective for Position
The Single Data Entry (SDE) project is a transformational initiative led by MSF to significantly improve the quality and efficiency of supply chain data entry in stock management processes (cargo reception, order preparation, stock count) across all OCs. The solution uses QR codes and OCR technologies to automate data capture and integrate with MSF’s existing supply chain tools. With planned deployment across over 120 countries, the SDE project is a complex, multi-OC endeavour requiring a dedicated Deployment Officer to lead and coordinate its successful field implementation.
Mission :
The Deployment Officer is responsible for ensuring the effective execution, training and reporting on the SDE solution’s deployment in all designated missions. He/she will ensure readiness checks are validated, conduct deployment with the end users et post deployment follow up, ensure stakeholder engagement, and effective user training. They will collect feedback from the users, monitor performance, and continuously improve deployment processes based on field experience and feedback.
The Deployment Officer, based in Nairobi, will conduct deployments in MSF missions and projects both in-person and remotely. The role requires frequent travel to field locations (up to 75% of the time). In addition to deployment coordination, the Deployment Officer plays a key role in enabling user adoption through user training and change management, acting as a bridge between the field and the SDE product team to ensure that user feedback is collected, and escalated for incorporation into the product as solutions adapted to mission realities. This role also demands strong political acumen to navigate the diverse cultures, organizational dynamics, and power structures across multiple OCs.
The Deployment Officer will also be involved in the facilitation of (TOT) workshops for end users in collaboration with multiple team members
This position will be hierarchically and functionally accountable to the SDE Deployment Manager.
Tasks & Responsibilities
1. Deployment Execution & Technical Readiness
Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses)
Coordinate with field focal points to secure resource availability for upcoming deployment cycles
Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting
2. Field Readiness & Stakeholder Engagement
Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams
Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in
Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance
3. Training Workshops & Capacity building
Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists
Conduct high-impact in-person training and interactive webinars for various trainee demographics
Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity
4. Go-Live, Adoption & Deployment Material Evolution
Monitor user adoption metrics and address deployment resistance or localized blockers
Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction
Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance
Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy)
Qualifications
Education
Degree in Supply Chain, Project Management, IT Systems, Pharmacy Stock/Warehouse management or related field.
Relevant certifications (Training of Trainers, Change Management) are assets.
Experience
At least 2 years of experience in project deployment, ideally within new digital tools in complex field environments.
Strong MSF field experience in supply chain, logistics or pharma (minimum 1 year).
Proven experience in conducting complex roll-outs and change management in challenging humanitarian settings.
Languages:
Fluent in English (written and spoken); French is essential.
Spanish or Arabic an asset
Competencies
Technical Competencies
Strong understanding of supply chain workflows, particularly stock management.
Strong capacity building and knowledge transfer skills.
Solid knowledge of deployment of IT solutions is an advantage.
Familiarity with UniField, Isystock, or other MSF-relevant tools preferred.
Behavioral/General Competencies
Highly Organized: Able to manage multiple locations in different phases of deployment in parallel.
Agile Problem Solver: Strong troubleshooting abilities with ability to spot patterns to resolve challenges on the fly.
Independent & Mobile: High flexibility to navigate various travel contexts independently with minimal assistance.
Interpersonal dynamics: Strong influencing, negotiation, and cross-cultural communication skills tailored for matrixed, non-hierarchical environments.
Conditions and Benefits:
Job Location: MSF Eastern Africa office in Nairobi (Kenya), or Johannesburg (South Africa).
Contract: Up to Sept 2027 (with the possibility of renewal).
Start date: As Soon As Possible.
Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
Work-life balance financial benefit; ranging between EUR 620 to 1,159/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
Other benefits include;
Annual Leave: 25 days of annual leave per year.
Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
Employer Pension contribution: 10% of basic salary:
International insurance for both medical and disability**.**
Relocation support; based on MSF EA terms/conditions.
Work-life balance: Daily flexi-hours and 2 days working from home possible.
School fees benefits: for eligible dependents, based on individual & administrative status.
Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.
How to apply
The vacancy closing date is: 10th August 2026.
This vacancy is open to Local and International Applicants.
By applying to this position, the applicant confirms they have read, understood and agreed to fully comply with MSF Charter and MSF Behavioral Commitments and Data Privacy Policy.
In line with MSF’s Safeguarding Principles, successful candidates undergo a rigorous vetting / screening process that includes background checks and self-declaration.
If you recognize yourself in this profile, we welcome you to apply directly via the vacancy link.
Applicants are required to submit a single PDF document containing a Letter of Motivation and a Curriculum Vitae (CV) (in English). Please note that applications submitted without a Letter of Motivation will not be considered.
If you have any questions regarding your application, please contact [email protected] before the vacancy closing date. Kindly use this email only for technical issues related to your application, for example, if you do not receive an automated response or encounter problems uploading documents. Applications sent directly to this email will not be considered.
Information
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any other way not foreseen for purposes of recruitment.
MSF is an equal opportunity employer and does not charge any application/ recruitment fee.
Lately, MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.