About Me

Sirine Chaabouni                                                                                   [email protected]                                                                                                           Schedule a call
Trained professional with 15+ years of professional experience in ERP & CRM Implementation and Project Management – Tech. Operations and Operational Planning, Statistics & Data Analysis, Vendor Compliance & Relations, Customer Relations/Success Management, Client Relations, Emergency Management, FEMA Public Assistance, Disaster Response and Preparedness.  Director of Refugee Settlement & Repatriation Administration & Leadership, Logistics and Resource Allocation, Project & Operations Budgeting and Oversite, Compliance & Governance, Retention, Operations Investigations, Solutions Management, Process Innovation & Improvement, Global Security Operations Center Management and Security Operations Mass Care Migrant Services. Also specializing in IT Project Management.

§  Available for Immediate Deployment, for National and International Work Assignments – Remote or 100% Travel

§  Authorized to work in the US, Sub-Saharan Africa, North Africa, Turkey, Eastern Europe, Japan

§  Fluent in English, Arabic and conversational in Spanish, French

§  Professional References Available Upon Request

Experience
SR. EMERGENCY MANAGEMENT CONSULTANT | IEM INC. | 04/2021- 08/2023
Multiple Deployments

 

v  DHS – Office of Migrant Services Washington, DC Project Manager – Washington DC USA 12/2022- 08/2023

 

v  IEMA Mass Vaccination – Branch Director – Vendor Management & Supplement Staffing for the State of Illinois – Springfield, Illinois USA  09/2021-03/2022

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v  VDEM & IEM Mass Vaccination- Medical Logistics Chief – Fairfax, Virginia USA  03/2021-05/2021

Vaccine chain management and distribution specialist. Accordance to CDC and VDEM guidelines and SOPS.

 

 

 

MARKETING EXPERIENCE:

Developed and implemented marketing strategies for projects, focusing on effective communication and collaboration with stakeholders.
Led customer-facing sessions to gather requirements and establish strong relationships.
LABOR CONTRACT/NEGOTIATION:

Coordinated contract redlines for procurement engagements, involving negotiations with internal and external stakeholders.
Specialized in enforcing labor development commissions, State and Federal-directed programs, and talent acquisition guidelines.
LATINO COMMUNITY INVOLVEMENT:

Engaged with Latino communities through various projects, ensuring cultural sensitivity and effective collaboration.
Developed strategies to address the unique challenges and requirements of working within Latino communities.
DONOR BASE EXPERIENCE:

Managed donor relationships, ensuring effective communication and collaboration to support project opportunities.
Implemented and managed fundraising campaigns, fostering a strong donor base.
IT PROJECT MANAGER | DOMAIN 6 INC. | 01/2020 – 05/2023
Microsoft Dynamics 365 Gold Partner optimizing enterprise resource planning systems. Business intelligence, Microsoft Power Apps & industry accelerators. Project management during the implementation process and post go-live success management. Business sector specializing in Real Estate – Brokerage Firms, Real Estate Investment/Operators, Retail Optimization, Vendor management and onboarding, Business development & Facilities Management and Manufacturing. Integrating SAP, VEERA, Salesforce, Oracle, Workday and many more products.
·       Led security role assignments in anticipation of the upcoming nxtgenERP implementations, displaying a blend of strategic thinking and hands-on execution.

·       Strong Smartsheet experience: Dashboards and Security roles

o    Utilized strong Smartsheet experience to streamline project management processes, enhance collaboration, and improve project tracking.

o    Served as the Smartsheet admin, overseeing the configuration, maintenance, and user support for the Smartsheet platform.

o    Implemented telecom configurations, ensuring seamless integration with existing systems and meeting specific industry requirements.

o    Managed telecom projects, including network upgrades and system optimizations, to improve communication efficiency.

·       Salesforce business, implementation, and support

o    User Management: Create and manage user accounts, profile, and permission sets.

o    User Training and support: Provide training to users and offer ongoing support for salesforce-related issues.

o    Documentation: Maintain documentation of configurations, customization, and best practices.

o    Collaboration & Continuous Improvement: Collaborate with Salesforce administrators and developers to implement solutions. Identify opportunities for process improvement and recommended enhancements to salesforce.

o    Process mapping: Analyze and map business processes to Salesforce functionalities,

o    Customization strategy: Advise on when to use declarative tools versus custom development.

o    Governance: Define and enforce best practices, coding standards, and governance.

o    Requirements gathering: Collaborate with stakeholders to gather and document business requirements.

·       Ensured compliance with COP security and audit policies, maintaining the integrity of security practices during project test cycles and go-live phases.

·       Business Development / Vendor Onboarding and Retail experience.

o    Managed vendor relationships, work products, and invoice verifications.

o    Played a key role in business development, identifying and cultivating new client relationships within the retail sector, resulting in increased project opportunities. Leveraged my retail experience to understand and address the unique challenges and requirements of retail clients.

o    Led vendor onboarding processes, ensuring that new vendors were integrated smoothly.

·       Proven project management experience, including managing projects related to security role assignments and system implementations.

·       In-depth understanding of security roles and user access within IT systems.

o    Application Owner / CISO/ Auditor/ Compliance officer/ Data Owner/ System Admin/ Security Admin

·       Implementing and/or auditing modern ERP packages, such as SAP, Oracle, and Workday.

·       Familiarity with SOX controls, demonstrating a grasp of regulatory compliance in security practices.

o    Review & Approval Process / Incomplete Documentation / Data Integrity / Change Management /Unusual Journal Entries/ Segregation of Duties (SoD) Violations / Unauthorized changes to Financial Systems / Access to Sensitive Data.

·       Energy industry expertise in the exploration and production sector, providing insight into sector-specific security requirements.

·       Demonstrated ability to drive change and inspire teams, ensuring smooth transitions within projects. Accountable for strategizing, coordinating, executing, and overseeing the entire spectrum of security role assignments for end users.

·       Consultative skills application within a business environment, streamlining communication and collaboration. Effective facilitation and presentation skills, fostering stakeholder confidence and trust.

·       Travel for Go-Live or at the clients request on-site presence as necessary.

·       Strict adherence to ethics and commitment to maintaining confidentiality.

·       Establish a trusted/strategic advisor relationship with clients and drive continued value of our products and services throughout implementation, onboarding, and throughout the client relationship.

·       Agile and Waterfall methodology – JIRA & Azure systems

·       Issue resolutions, operational resource management

·       Work with clients to educate and establish critical goals, success criteria, and other key performance indicators and aid the customer in achieving their goals

·       Balance and prioritize global projects across multiple accounts and segments.

·       Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts including connecting our products team with the appropriate users for feedback.

·       Delivering strategic consulting and best in class service implementing payment systems on an eCommerce platform, e.g.: PayPal, After pay, Credit Cards, Gift Cards.

·       Experience with Ecommerce in a Retail setting enterprise application development projects as well

·       Results-driven, fast-paced environment. Demonstrate grit, resilience, and tenacity with a desire to succeed.

·       Own the post-sale customer journey and associated customer engagement, including onboarding, ongoing education, support, and collaboration.

·       Guide new clients from the sales process through to the launch of the engagement.

·       Own the Project Manager and client relationship, including:

o    Day-to-day inquiries / action items

o    Weekly status reports / steering reports

o    Quarterly business reviews (QBRs)

o    Offboarding activities

o    Manage Dev/ops – Sprints, Burndown and Dashboard

o    Steering committee both externally and internally

o    Daily Stand-up meetings with Development team and Functional/ Solutions and Principal Architects

Analyze performance throughout the engagement and present D6’s impact in a data-driven way.
Monitor client targets and communicate progress statuses.
Manage internal resources to help navigate client needs and steer in the right direction so that we can achieve client goals
Lead internal brainstorm sessions to help implement new strategies that will achieve client goals
Communicate client feedback and insights to the D6’s team to help drive our strategic vision going forward.
IT PROJECT MANAGER/ SECURITY ANALYST– VENDOR MANAGEMENT OFFICE | CHS | 06/2022 – 02/2023
An interdepartmental project team to complete programs and projects on time, to specifications, and with accuracy and efficiency.Primary responsible for ensuring the organizational goals are met on assigned projects or tasks. Partner, collaborate and communicate with sponsors, stakeholders, and project team to ensure optimal project delivery.

·       Facilitate coordination of contract redlines for procurement engagements between internal and external stakeholders along with IT and Medical equipment vendors and facilities. Perform negotiations of contract provision involving commercial terms with suppliers for initial agreements and ongoing SOW’s and amendments.

·       Perform all aspects of procurement process check on Service tickets/contracts. Apply procurement, outsourcing and vendor management contract formation concepts and processes and articulate key contract formation terminology.

·       Strong Smartsheet experience: Dashboards and Security roles

o    Utilized strong Smartsheet experience to streamline project management processes, enhance collaboration, and improve project tracking.

o    Served as the Smartsheet admin, overseeing the configuration, maintenance, and user support for the Smartsheet platform.

o    Implemented telecom configurations, ensuring seamless integration with existing systems and meeting specific industry requirements.

o    Managed telecom projects, including network upgrades and system optimizations, to improve communication efficiency.

·       Salesforce focus

o    User Management: Create and manage user accounts, profile, and permission sets.

o    User Training and support: Provide training to users and offer ongoing support for salesforce-related issues.

o    Documentation: Maintain documentation of configurations, customization, and best practices.

o    Collaboration & Continuous Improvement: Collaborate with Salesforce administrators and developers to implement solutions. Identify opportunities for process improvement and recommended enhancements to salesforce.

·       Articulate the main types of contracts and service agreements used in procurement, outsourcing and vendor management and their implications; develop and manage contract templates and determine their appropriate use.

·       Responsible for coordinator of vendor management and governance for TPA’s; work with vendor and internal stakeholder to manage service metrics and monitor to ensure effectiveness which includes leading periodic governance meetings with service providers.

·       Compliance

o    In-depth understanding of security roles and user access within IT systems.

§  Application Owner / CISO/ Auditor/ Compliance officer/ Data Owner/ System Admin/ Security Admin

§  Implementing and/or auditing modern ERP packages, such as SAP, ARIBA, Salesforce and Service Now.

§  Familiarity with SOX controls, demonstrating a grasp of regulatory compliance in security practices.

o    Review & Approval Process / Incomplete Documentation / Data Integrity / Change Management /Unusual Journal Entries/ Segregation of Duties (SoD) Violations / Unauthorized changes to Financial Systems / Access to Sensitive Data

·       Manage periodic meetings with TA business owners and Leaders to ensure visibility to operational metrics such as SLAs and corrective actions; ensure issues are addressed appropriately.

·       Monitor and review supplier performance on key projects and report and/or escalate as needed.

·       HIPPA compliance and Life and Health insurance contracts. Comprehend both simple and complex contracts.

Record and store contract details and supporting information, leveraging Service Now, Lawson SharePoint, MS Word and Ariba.

·       Interpret vendors contracts, participate in contract change negotiations, and monitor fulfillment of contractual obligations. Implement and on-board suppliers.

·       Collect and document business requirements, define scope statement establish WBS deliverables, milestones, activities, and project schedule.

·       Specify the staffing of the project, resources required, anticipated costs, risk assessment, and quality standards to be used. Along with ensuring tasks and deliverables are appropriately assigned.

·       Plans, track and manage activities and milestones throughout the program and/or project lifecycle and coordinate current state gap analysis as needed to ensure optimal post project adoption.

·       Conducts cost analysis, estimating expected costs for the project. Prepare and implement a budget based on estimates.

risk assessments: reports identified risks to stakeholders; provide recommendations for risk responses and calculates contingency reserves for risk response. Provide day-to-day direction for core team, meeting with members as needed to ensure timely project milestone delivery and effective cross-functional team. Coordinates with QA team to ensure appropriate action has taken place.

·       Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices. Effectively applies program/project best practice methodology and enforces standards.

·       Maintaining up-to-date program/project related documentation of all member requests, concerns or activities including all agendas, meeting minutes, notes or action items from member meetings, calls and other communications.

Perform other related duties as assigned.

 

COMMAND CENTER DIRECTOR- U.S DEPT HEALTH & HUMAN SERVICES – CHEROKEE FEDERAL BUSINESS | 06/2021 – 09/2021
The administration for children and families, office of refugee resettlement (ORR) is responsible for the care and placement of unaccompanied children (UC) transferred from the department of homeland security. Emergency intake site at the fair plex Pomona in Pomona ca. Over See 2000 employees and 1500-2500 unaccompanied minor refugee from the ages 0-17 years old.
·       Managed daily operations across security, IT, logistics and facility management functions to deliver safe and secure childcare and accountability in accordance with contract statement of work.

o    Coordinated reunification operations

o    Coordinated secure transportation to local and or out of state facilities

o    Coordinated secure transportation to ports of departure

o    Established partnerships with Local Law Enforcement, Federal Law Enforcement and Airline partners to effectuate secure high-risk transports

o    Managed the background and personnel security aspect of drivers in the transportation cadre

o    Managed livery budget for transportation resources

Make time critical decisions for the safe running of site activities in collaboration with equivalent Directors (such as medical, childcare and social services functions)
Ensured appropriate documentation for designated visa status
Security Record Custodian for A-files pursuant to transport and placement and status
Liaised with USCIS and CBP regarding entry and residence status
Adhered to strict mandates for employment and oversaw the competent attestation of employees of foreign nationality ensuring their right to work in the United States.
Initiate and coordinate emergency incident response activities
Supervise command center positions; initiate removal actions; support hiring actions
Developed workflows and integration points across all EOC & SOC teams
Coordinated with third-party vendors and partners to ensure effective operational delivery of services and technologies
Supervised the development of detection use cases based on available log sources
Coordinated with intelligence analysts to correlate threat assessment data.
Analyze operational problems to develop or approve timely and economical solutions
Financial & Leadership Element
Lead Customer/Client-facing requirement gathering sessions and establish strong internal and external relationships.
Interpret requirements and develop solutions that cover financial requirements
Develop a future roadmap for the financial systems and processes
Escalate/ask/recruit assistance when stuck and raise issues as soon as noticed.
Assess and estimate time-to-completion on task from conception to delivery
Hands-on system configuration and delegation and assignment of work to others, working independently and alongside a team, collaborating with team members of different skill levels
Create and own gap/fit, solution document, design documents, training documents, etc. as needed
Enforce implementation plans and corrective action plans
Ensure compliance with regulatory bodies and with health and safety guidelines
·       Demonstrated ability to effectively collaborate and work with supporting functions, peer Directors and other delivery organizations

·       Coordinate and enhance employee efforts; motivate and develop staff; facilitate communications between management and employees

Provide detailed updates to leadership by participating in meetings and coordinating, consolidating, developing and delivering/presenting associated meeting materials (e.g. slides, reports, assessments)
Create SOPs and Policy
Ensure accurate documentation and record keeping of all activities, assessments, reports, etc.
 

COVID-19 HOSPITAL ADMINISTRATOR | GARDAWORLD FEDERAL SERVICES | 01/2020-04/2021
Alternative care site- Administrator COVID-19[Hot Zone Designation]

Chief Administrator for all medical departments at emergency site. Supply chain, legal forms, creating medical documentation. Liaison between CMO’s and reporting to local and state government. Reporting Statistics, emergency planning constant communication with all staff members to ensure all needs to where meet. Medical files, HIPPA compliance, release forms, pharmacy orders, case management.

·       Ensure coordination and execution between departments on COVID related duties

·       Tracking all reporting requirements assigned by TDEM and FEMA

·       Monitor staff compliance with internal policies, processes and standards including making routine visits to programs for technical assistance

·       Make recommendations on changes in internal policies, processes and standards as needed.

·       Conduct routine training with staff on COVID policies, procedures and standards.

·       Make updates to the Healthy at Work Handbook and make sure that those standards are routinely disseminated.

·       Ensure record keeping is occurring and that HIPAA standards are being met

·       Assist with remote work standards, policies and practice development.

·       Address day to day operational needs associated with COVID response.

·       Designed and approved personnel for a myriad of positions, and negotiated salaries and worked within the bounds of labor development commissions, State and Federal directed programs and talent acquisition guidelines

 

 

 

INTERNATIONAL AFFAIRS CONSULTANT | BKS Consulting 01/2018 – 12/2019

·       Primary responsibility is to offer specialized knowledge and insights to individuals, organizations, or governments seeking to navigate complex international issues. This includes geopolitical analysis, trade negotiations, conflict resolution, and more.

·       Diplomacy and Negotiation: Clients seek guidance on developing effective foreign policies, trade agreements, or international partnerships. Assess various options, consider potential outcomes, and provide informed recommendations that align with client’s objectives.

·       Policy Recommendation:  Providing guidance on developing effective foreign policies, trade agreements, or international partnerships. Assess various options, consider potential outcomes, and provide informed recommendations that align with client’s objectives.

·       100% Travel Consultant Servicing Belgium, France, North Africa, Middle East and Sub-Saharan Africa

·       Crisis Management – providing guidance on conflict resolution, humanitarian aid, and post-crisis rebuilding efforts.

·       Humanitarian Relief – MENA Operation

·       Cultural Sensitivity:  A Deep understanding of cultural differences and nuances is essential, Ability to navigate and respect cultural diversity and contributing to international collaboration.

•         Bedouin & Tribal Research and education for US Ops. – Contractor

·       Solar energy program for Agriculture Programs sponsored by pr4ivate entity- Contractor.

·       Research and Analysis

•        staying well-informed about global events, political developments, economic trends, and cultural dynamics. Conducting thorough research and analyzing data is crucial for providing accurate and up-to-date advice to your clients.

•        Refugee Relief and Human Exploitation & Human Trafficking Data Analyst

 

 

PROJECT MANAGEMENT & OPERATIONAL COORDINATOR| KIVA 10/2013-01/2018
·       Working with custom builders, private real estate developers and the public. Allocating materials and major high-end kitchens, bathrooms, and cabinets purchases.

·       Researched product availability, cost, creating builder quotes, special pricing based on sales volume, running gross profit reports. Running numerous reports for outside sales professionals, verifying sales margins.

·       Managing 15 million dollars of sales per year individually. Processing payments (checks, all major credit cards and wire transfers) reconciling past due accounts, material scheduling, scheduling service and installations.

·       Creating sales or bid portfolios with detailed specification documents including accurate pricing and estimated time of arrival to meet strict deadlines and real estate closings.

·       Faxing, emailing, in conference calls, product training dealing with very demanding schedules, timelines and clients.  Resolving warranty issues – following up with all projects

 

 

 

MEDICAL INTAKE & COUNSEL | UNITED HEALTHCARE | 12/2010 -09/2013

Mental Health & Substance Abuse Sector for United Healthcare.

§  My duties included but not limited to explanation of insurance benefits, Insurance claims, hospital and private doctor or Facility referrals

§  Appeals information for both patients and hospitals.

§  Virtual & Telephone counseling to de-escalate very delicate situations with individuals that have either considered hurting themselves or those around them or that have relapsed and in need of immediate attention.

§  Research, emails, handling private information HIPPA Compliance, Cost Calculations.

 

 

 

EDUCATION – BACHELORS -APPLIED BEHAVIOR ANALYSIS | 2011 | HOUSTON COMMUNITY COLLEGE
MASTERS – HOMELAND SECURITY | JAN. 2024 | UNIVERSITY OF HOUSTON
CERTIFICATIONS
Ø  PMP Certification – UCDavis

Ø  Certified Scaled Agile Framework® (SAFe®)

Ø  Scrum Master – Certified

Ø  Six Sigma – Certified

Ø  Financial Management for Humanitarian and Development Professionals (FMD Pro)

Ø  Procurement and Logistics Certificate

Ø  Humanitarian Context, Systems, and Standards Course Certification

Ø  Core Humanitarian Certification

Ø  ICS 100 – Introduction to the Incident Command System

Ø  ICS 101 – Preparing for Federal Disaster Operations: FEMA

Ø  ICS 102 – Preparing for Federal Disaster Operations: FEMA Response Partners

Ø  IS 103 – Geospatial Information Systems Specialist

Ø  IS 235 – Emergency Planning

Ø  IS 242 – Effective Communication

Ø  IS 289 – Voluntary Agency Liaison (VAL) Personnel Safety and Security Certificate

Ø  IS-1005: Public Assistance Alternative Procedures

Ø  IS-1014: Integrating 406 Mitigation Considerations into Your Public Assistance Grant

Ø  IS-1005 Public Assistance Alternative Procedures

Ø  Azure Dev ops certification

 

 

 

 

 

 

 

 

 

 

Acquired Skills & Expertise

 

IT / Computer

Salesforce Implementation and Training
D365
Veeva
Service Now
Lawson
ARIBA
JIRA
FEMA PW
Azure/ DevOps
ACCESS /Linux / Eclipse/ Mac OS
Account Reconciliation
Project management
Web Services
UAT – Testing and Training
Microsoft Smartsheet
Case worthy
Microsoft Suites
Customer service
Microsoft SQL Server
Contracts (10+ years)
Digital marketing
Microsoft Projects
Workday
Software troubleshooting
Informatics & Digi-Management
Technical writing RFI/RFP
Vendor Management
Security Compliance
Regulatory Compliance
Business Analysis
Agile and Waterfall Methodologies
Risk Management
Client Relationship Management
Strategic Consulting
Team Collaboration
Data Analysis
Budgeting and Cost Analysis

Medical
ü  CX Data analyst
ü  Process improvement
ü  Benefits administration
ü  Human resources
ü  Case management
ü  Insurance
ü  Medical terminology
ü  Quality assurance & Inventory control
ü  Medical Document Drafting
ü  Managed care
ü  Medical SAP
ü  Public health
ü  Multi-line phone systems
ü  Medical office experience
ü  eClinicalWorks
ü  Administrative experience
ü  Experience working with students.
ü  Laboratory experience.
ü  Identity & access management
ü  Recruiting
ü  Healthcare management
ü  Medical records

Emergency Disaster Humanitarian & PA
ü  Emergency Planning
ü  TLF – Shelter Planning
ü  Corrections Disaster response
ü  Covid-19 contact tracing
ü  Compliance management
ü  Documentation for Federal Support and Grant Programs
ü  Project management
ü  PA- Public Assistance
ü  Vendor Management
ü  Employee orientation & Training
ü  Crisis & Risk management
ü  Cost Benefit Analysis
ü  Program development
ü  Database Analysis skills
ü  Contract management
ü  Human management
ü  Conflict management
ü  Distributed control systems
ü  Clinical research
ü  Business development
ü  Program Records management
ü  FDA regulations
ü  Transcription Doc. management
ü  Emergency disaster management

Construction Planning and Budgeting
ü  Legal drafting
ü  Contract Management
ü  RFP/RFI
ü  Project Timeline management
ü  Construction Scheduling
ü  Budgeting – Negotiation
ü  Vendor Management
ü  Construction management & estimating

Logistics & Manufacturing
ü  Logistics Purchasing -Order Management
ü  Project management planning
ü  Transportation & Freight planning
ü  Inventory control Medical Supplies
ü  Vaccine chain of custody transport