About Me

BIOGRAPHICAL DETAILS
BIRTH

28 September 1989

STATUS

Single

CITIZENSHIP

Namibian

CONTACT
PHONE:

081 696 8980

EMAIL:

[email protected]

SKILLS AND COMPETENCIES

·       Proficient in Microsoft Office, Word, PowerPoint, Excel and Outlook.

·       Good communication skills.

·       Flexibility

·       Customer Service

·       Complaints Management.

·       Able to work under pressure.

LANGUAGE

·       English

·       Afrikaans

·       German(fair)

REFERENCES

1.     Ms. Cynthia Iileka

081 355 3479

Multichoice Namibia

2.     Mr. Dennis Oanibeb

081 462 5292

Multichoice Namibia

3.     Ms. Anna Andreas

081 337 2097

Tulipohamba TAI

4.     Ms. Saima Kafita

081 329 3487

Ministry of Education

JULIA MATHEUS
PROFESSIONAL SUMMARY
Recent Human Resource Management graduate (Honours Degree). Service-oriented previous Customer Service Representative with 3+ years background in fast-paced customer service and call centre (high call volume) environment. Core competencies include exceptional communication and computer capabilities, Telephone etiquette, Analytical thinking, personable and professional under pressure as well as time management skills. Handles tasks with accuracy and efficiency.

EDUCATION
The International University of Management (IUM)
2020

Honor’s Degree: Human Resource Management

Concordia College
2008

Senior Secondary Certificate (Grade 12)

WORK EXPERIENCE
Multichoice Namibia [Customer Service Representative]
2013–2016

Duties & Responsibilities

·        Cashier (receive and process customer payments).

·       Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

·       Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

·       Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.

·       Contacted customer to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.

Tulipohamba Training & Assessment Institute [Receptionist]
2012–2013

Duties & Responsibilities

·       Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety producers, people management.

·       Answer high volumes of calls.

·       Filing, typing and log information on calls received.

·       Receive sort and route mails.

·       Assess needs of clients and refer them to appropriate departments.