Position Title: Senior Case Quality Specialist
Reports To: Case Quality and Circuit Ride Support Manager
Supervises: N/A
Division: CWS Africa
Department: Programs
Team: Kenya
Job Location: Nairobi, Kenya
Grade Level: Job Grade 7, National
Introduction:
Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.
Primary Purpose:
This position is responsible for ensuring quality processing of cases through the Pipeline, to facilitate effective out processing. This includes developing reports and other tools for effective case Quality Checks (QC), including advising on, training, and monitoring the use of such tools; proposing solutions and enacting improvements to identified issues; conducting pipeline analysis and case management exercises; and liaising with Data Integrity unit to ensure that an accurate understanding of processing and SOPs is reflected in the way reports are built and used. This position works closely with Program Supervisors, Managers, and Senior managers, as well as with training staff to ensure case quality throughout processing.
Key Relationships
Internal to CWS
External
Working Environment
Core Job Responsibilities:
Leadership and Management (15%)
Program Administration (20%)
Representation (10%)
Compliance (20%)
Data Management and Analysis (30%)
Additional roles and responsibilities (5%)
Qualifications:
Experience:
Skills:
Education & Certifications:
Abilities:
Important Requirements:
Special Requirements:
Please Note – CWS recruitment is free of charge.
Church World Service (CWS) does not charge fees of any kind during the recruitment process (Submission of application, interviews, assessments, training, etc.). Any solicitation of funds should be reported to Fraud@CWSAfrica.org*.***
Tagged as: Church World Service, Kenya
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