Position Title: Senior Case Quality Specialist
Reports To: Case Quality and Circuit Ride Support Manager
Supervises: N/A
Division: CWS Africa
Department: Programs
Team: Kenya
Job Location: Nairobi, Kenya
Grade Level: Job Grade 7, National
Introduction:
Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.
Primary Purpose:
This position is responsible for ensuring quality processing of cases through the Pipeline, to facilitate effective out processing. This includes developing reports and other tools for effective case Quality Checks (QC), including advising on, training, and monitoring the use of such tools; proposing solutions and enacting improvements to identified issues; conducting pipeline analysis and case management exercises; and liaising with Data Integrity unit to ensure that an accurate understanding of processing and SOPs is reflected in the way reports are built and used. This position works closely with Program Supervisors, Managers, and Senior managers, as well as with training staff to ensure case quality throughout processing.
Key Relationships
Internal to CWS
External
Working Environment
Core Job Responsibilities:
Leadership and Management (15%)
Program Administration (20%)
Representation (10%)
Compliance (20%)
Data Management and Analysis (30%)
Additional roles and responsibilities (5%)
Qualifications:
Experience:
Skills:
Education & Certifications:
Abilities:
Important Requirements:
Special Requirements:
Please Note – CWS recruitment is free of charge.
Church World Service (CWS) does not charge fees of any kind during the recruitment process (Submission of application, interviews, assessments, training, etc.). Any solicitation of funds should be reported to Fraud@CWSAfrica.org*.***
Tagged as: Church World Service, Kenya
Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world —...
Apply For This JobJOB DESCRIPTION/SCOPE OF WORK Position Title: Laboratory and Logistics Advisor Location: Uyo, Akwa Ibom State This scope of work (SOW) sets forth...
Apply For This JobAbout One Acre Fund Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they...
Apply For This JobPRÉSENTATION D’ALIMA L’ESPRIT ALIMA: La raison d’être d’ALIMA est de sauver des vies et de soigner les populations les plus vulnérables,...
Apply For This JobContexto: A Agência Catalã de Cooperação para o Desenvolvimento (ACCD) é líder de um consórcio de entidades a quem foi...
Apply For This JobInternational Transformation Foundation (ITF) is an internationally youth led non-profit organization providing youth educational and self-development programs, encompassing leadership and entrepreneurship, to...
Apply For This Job