Background and context
Tiko (previously known as Triggerise) is an organization that uses its digital platform called Tiko to motivate users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies. Triggerise’s reward points can be used to redeem products and services at local shops, or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 15–24-year-old adolescent girls and young women (AGYW).
Triggerise has operations in the following countries either by having offices or by working through local partners in Kenya.
Triggerise is looking to source a firm(s) to support in carrying out field investigations, footfall monitoring of our third party delivery partner through both by openly visiting the facilities at a designated time or discreetly obtaining information that relates to compliance to our code of conduct.
The relevant counties for this scope are:
Scope of Work
The firm shall be required to adequately understand our operations and the roles of the different actors on the platform. The firm will therefore collect evidence of misconduct or fraud and other ad-hoc checks to support fraud risk and compliance management activities in the market of operation. These investigations or audits will be concluded and reported on within 48 hours. Some of the data points required by the providers shall include;
Reports from both exercises shall also contain insights noted in the field during the audits.
TECHNICAL REQUIREMENTS
The qualified firm should exhibit the following:
EVALUATION CRITERIA
Proposals will be evaluated in two parts. The experience, technical proposal and financial quotation shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.
Functionality evaluation criteria
Description
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Proposal submission guidelines
Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 15 pages, excluding annexures (budget and summary profiles of proposed personnel).
The submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.
SUBMISSIONS
Applications/submissions are requested to submit their tender/application documents (technical & financial) proposals to Triggerise via mail [email protected] by 15th November 2024 with the Subject name – Proposal Submission Facilities Investigations and Footfall Monitoring Kenya
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