Field investigations and footfall monitoring and validation Kenya Full Time

Background and context

Tiko (previously known as Triggerise) is an organization that uses its digital platform called Tiko to motivate users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies. Triggerise’s reward points can be used to redeem products and services at local shops, or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 15–24-year-old adolescent girls and young women (AGYW).

Triggerise has operations in the following countries either by having offices or by working through local partners in Kenya.

Triggerise is looking to source a firm(s) to support in carrying out field investigations, footfall monitoring of our third party delivery partner through both by openly visiting the facilities at a designated time or discreetly obtaining information that relates to compliance to our code of conduct.

The relevant counties for this scope are:

• Nairobi, Mombasa, Kisumu, Machakos, Nakuru, Migori, Kilifi, Homabay, Bungoma, Nyamira, Kisii, Busia and Kakamega.

Scope of Work

The firm shall be required to adequately understand our operations and the roles of the different actors on the platform. The firm will therefore collect evidence of misconduct or fraud and other ad-hoc checks to support fraud risk and compliance management activities in the market of operation. These investigations or audits will be concluded and reported on within 48 hours. Some of the data points required by the providers shall include;

• Discreet or scheduled fraud or misconduct investigations identifying non-compliance to our policies by platform actors.
• Footfall checks through stakeouts/discreet surveillance (the auditor or the personnel carrying out this activity should be close enough to get an accurate recording of the footfall but not identified as carrying out such an activity by the subject) at the vicinity of the facility to tally the estimated number of clients visiting the facility. The data points provided shall include
• Evidence collection indicating misconduct or compliance in the assigned investigations.
• Other relevant data may be but not limited to:
  • Photos of premises visited to confirm surveillance is at the correct site.
  • GPS data of the site being monitored.
  • Description of clients seen walking in and out of the facility as well as the exact time this is observed.
  • Number of entrances monitored in this exercise.
  • The time when the surveillance is carried out including any breaks.
• Footfall checks through sit-ins (The auditor shall have identified themselves to the facility and thus is monitoring while in the facility) at the facility to validate the number of clients enrolled on Tiko taking up services in specific days at the facility
• Tiko facility branding compliance
• Health records and data quality compliance of the facility or organization

Reports from both exercises shall also contain insights noted in the field during the audits.

TECHNICAL REQUIREMENTS

The qualified firm should exhibit the following:

• Demonstrated understanding of fraud risk management and investigation experience in the not for profit sector as well as potential to use technology to achieve the objectives efficiently.
• Project team demonstrating ability to carry out fraud risk investigations, footfall monitoring and ability to address multiple activities in different parts of Kenya concurrently.
• Demonstration of experience and expertise of similar assignments.
• Providing an activity plan (project plan) of actions to achieve the objectives of the assignment, specifying budgeted hours, timelines and sequence for its consultancy procedure and level of staff to be assigned;
• Incorporating CV’s of the proposed professional staff of the core management team proposed for the engagement and the authorized representative submitting the proposal. CVs should demonstrate relevant experience of dealing with fraud risk matters.
• List of current and past clients where the bidder has conducted fraud risk and investigations experience along with the name of the organization, contact person, designation, and a contact number, nature of services and length of the appointment for at least three (3) International non-governmental organizations.

EVALUATION CRITERIA

Proposals will be evaluated in two parts. The experience, technical proposal and financial quotation shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.

• Proposals should make clear about the relevant skills, experience and capacity of the participant, in respect of this particular SOW.
• Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SOW.
• Proposals should clearly indicate whether or not bid participants have the capacity to meet the requirements of the SOW.
• Proposal should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to the country
• Must be a registered firm in the country where they seek to provide the services.

Functionality evaluation criteria

Description

• Experience, Skills and Ability of Service Provider
• Past experience in similar work of this nature.
• Team member experience (accompanied by brief CV’s).
• Ability of the bidder to fulfill Triggerise’s requirements.

Weight: 30

• Technical Approach and Execution Plan
• Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SOW.

Weight: 30

• Financial quotation
• Proposals should clearly indicate whether or not bid participants have the financial capacity to meet the requirements of the TOR based on the previous value of similar works done e.g. by sharing copies of recent audited financial statements.

Weight: 10

• References
• Did the bidder submit at least three relevant and contactable clients that were serviced in the past 36 months.

Weight: 10

• Capacity
• Proposals should clearly indicate whether or not bid participants have the capacity to meet the requirements of the SOW.

Weight: 20

Totals Weight: 100

Tagged as: Kenya, Tiko