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Background:
The 3ZERO House, a global initiative led by Acted NGO, is a collaborative space that aims to facilitate and accelerate local partnerships, innovations, and solutions dedicated to achieving a 3ZERO world. This world is characterized by Zero Carbon emissions, Zero Exclusion, and Zero Poverty.
The hub provides a place for various local stakeholders such as private sector (small, medium businesses), civil society organisations, citizens, and institutions to meet regularly and work together to resolve environmental, humanitarian and poverty challenges. It aims to accelerate and scale-up innovative and entrepreneurial solutions to these challenges – incubating social and circular enterprises as well as NGO initiatives. Website: https://www.3zero.org/
The 3ZERO House in Nairobi is an event, training, social and co-workspace that actors across sectors use as a platform for collaboration and innovation. It aims to:
· Fertilise partnerships & collaboration between diverse stakeholders through a co-working space; workshops; competitions; hackathons; networking events; presentations; and debates.
· Catalyse & unlock the potential of youth, entrepreneurs and civil society through community-led, demand led training, mentoring and coaching opportunities.
· Accelerate promising & innovative business, social and environmental initiatives through small grants and specialised incubation or acceleration services, and exposure to investment opportunities.
This role offers a unique opportunity to contribute to the daily operations of a pioneering innovation space, helping to ensure a welcoming, functional, and well-run environment that supports inclusive collaboration.
Main Objective:
The 3ZERO House Assistant-Receptionist will be responsible for the smooth day-to-day operations of the 3ZERO House Nairobi space, being the first point of contact for visitors and users of the space. This role will provide administrative, logistical, and front-desk support to the 3ZERO House Community while helping maintain a professional, friendly, and inclusive atmosphere at the space and promoting the Zero Carbon, Zero Exclusion, Zero Poverty goals among the community.
This role is onsite and will require the selected candidate to work from Wednesday to Sunday, with flexibility and possible overtime (compensated according to Acted’s HR Policy), depending on event schedules.
Responsibilities:
- Greet and welcome guests, partners, and co-workers in a friendly and professional manner.
- Maintain a sign-in register and visitor records.
- Guide guests through orientation and workspace use protocols.
- Oversee the day-to-day readiness of the coworking space, ensuring it is clean, orderly, and well-equipped
- Contribute innovative and creative ideas to continuously improve the coworking space, to ensure it is inclusive and conducive – suggesting improvements and renovations.
- Manage desk and meeting room bookings for the coworking space, maintaining an up-to-date booking system.
- Maintain an updated calendar of all activities and notify relevant team members of upcoming bookings or events.
- Respond to emails and calls related to bookings, inquiries, or logistics.
- Track and compile activity data, participant feedback, and lessons learned for reporting purposes.
- Support the 3ZERO House team with administrative or coordination tasks as needed.
- Assist in logistical preparations for trainings, workshops, and meetings hosted at the 3ZERO House.
- Provide on-site support during events (e.g., registration, materials setup, refreshments coordination).
- Foster a friendly, inclusive, and professional atmosphere at the 3ZERO House coworking space.
- Share feedback from users and co-workers with the 3ZERO House team to improve service delivery.
- Perform any other related activities assigned by the line manager.
Required qualifications and competencies:
The ideal candidate will have:
- Minimum 3 years of experience in a front-of-house or customer-facing role, especially in hospitality, hotel, or restaurant settings.
- At least a diploma or first degree in Business Administration, Hospitality, Front Office Management, or a related field.
- Proven experience in space or facility management, administration, or logistics support.
- Strong interpersonal and customer service skills with a professional and friendly demeanour.
- A strong interest in climate change, circular economy, sustainability, or social innovation, with a basic understanding of related terms and issues, is mandatory ensure meaningful engagement with stakeholder.
- Fluent in English and Kiswahili (spoken and written).
- Strong organizational skills and ability to multitask effectively.
- Comfortable using Microsoft Office Suite (Word, Excel, Outlook); experience with booking systems is an added advantage.
- Flexible, proactive, and highly dependable.
- Passion for community engagement, hospitality, and operational excellence.
- Experience working in multicultural, fast-paced environments.
- Experience working in climate action, sustainability, or innovation is a bonus.
How to apply
Application Procedure:
Qualified applicants with the required skills are invited to submit their applications accompanied by detailed curriculum vitae and cover letter detailing three work related referees and contacts to [email protected] and received on or before 5.00PM on 31st July 2025 with the subject line
“3ZERO House Assistant – Receptionist”
ACTED is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, religious and ethnic backgrounds, including persons living with disabilities, to apply to become part of the organization.
Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.
Please note that shortlisting will be on rolling basis and ACTED reserves the right to hire prior to the deadline. Only shortlisted candidates will be contacted.
ACTED will at no stage of recruitment process request candidate to make payments of any kind. Further, ACTED has not retained any agent in connection with recruitment.
ACTED is committed to protecting beneficiaries within our programmes from exploitation and abuse and any kind of misconduct. ACTED has specific policies, including PSEA and Child Protection, which outlines the expected behavior and the responsibility of all staff, beneficiaries, consultants and other stakeholders and has zero tolerance towards misconducts. Any candidate offered a job with ACTED will be expected to sign ACTED’s organizational Policies and Code of Conduct as an annex to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
ACTED is an Equal Opportunity Employer.