Technical Manager Protection – Sudan Full Time

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Technical Manager – Protection

Code: SR-40-10042

Duty station: Tawilah – North Darfur

Starting date: 04/01/2026

Contract duration: 6 months

Reporting to: Emergency Coordinator

Supervision of: Technical supervision of Protection staff

Type of Duty Station: Non-family duty station

General context of the project

Sudan’s conflict, begun on April 15, 2023, has created one of the world’s worst humanitarian crises. According to the United Nations, more than 11.7 million people have been displaced, including 4.2 million who have fled to neighboring countries. The takeover by the Rapid Support Forces of El Fasher, North Darfur, toward the end of October 2025 has brought another turning point to the biggest humanitarian crisis in the world. The city remains closed, with food, medicine, and relief supplies blocked despite urgent appeals for access.

The takeover has worsened conditions in an area already devastated by sustained conflict. Fighting in and around the city resulted in the displacement of more than 450,000 people, driving most of those who are able to seek refuge in Al Tawila locality. Due to its proximity to the frontlines, services in Al Tawila are quite limited, and operational partners are unable to cope with the magnitude of the need, given the influx of displaced families and individuals. The movement of populations from El Fasher has also spilled over to other areas, such as in the east and central Jebel Mara region. Central Jebel Mara, where International Medical Corps is supporting Golo hospital and eight other primary healthcare facilities, has seen an increase in the utilization of health services by newly arrived internally displaced persons (IDPs).

General purpose of the position

Serves as the Technical Referent for Protection activities in the El Fahser Response, in Northern Darfur. Supervise technically the Protection Team and ensure technical quality in all Protection Interventions.

In close collaboration with the Emergency Coordinator, provide technical guidance and advice to protection field teams ensuring that specific components of the program are delivered according to internal guidelines and in line with international standards and principles, in order to achieve the mission’s goals effectively, according to INTERSOS vision and values.

Main responsibilities and tasks:

Coordination, strategy definition and support

• Contribute to the protection strategy development process of the mission and provide technical support and assistance to its implementation.
• In coordination with the Emergency Coordinator, support to contextualize and adapt internal and global guidelines, guaranteeing these are rolled out and known by staffs.
• Ensure cohesion and harmonization of protection activities and services across the different projects in the area location.
• Ensure Guidelines of the HQ Protection unit and the SOPs developed at mission level are disseminated to all Protection staff and the standards are duly followed.
• In coordination with the Emergency Coordinator, deliver trainings and workshops to protection staffs to build their skills on specific protection topics identified with them.
• In coordination with the Emergency Coordinator, assess protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the program accordingly.
• Support the SMT in providing ongoing strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender, and risk management) and lessons from program experience to inform program development, implementation and policy/advocacy work.
• Undertake regular field monitoring visits and provide support tools to monitor quality of program implementation.
• Develop tools for Monitoring of Protection activities and Interventions and work on developing analysis of findings that contributes to improving technical quality.
• Coach and mentor the team leads to develop their technical expertise in delivering Protection interventions to the highest standard ensuring quality.
• Identify opportunities for new protection interventions and support assessments and developments of new project proposals.
• Support the MEAL team in the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly.

Technical Quality

• Organize ad hoc protection meetings with protection staff in the area to share challenges and priorities and develop action plans to address them.
• In coordination with the Specialists ensure all training and guidance given by the Specialists are followed by the Protection team.
• Work with the Protection Team to ensure capacity building needs of the field teams are identified and addressed through regular training and coaching.
• Regularly verify the status of the case management data area, Protection monitoring data, Legal data area and conduct case reviews and provide feedback to Team Leader and Workers.
• Organize regular and ad hoc meetings Team Leaders and Workers, to discuss complex cases and general challenges in their tasks.
• Conduct regular case audits, to ensure that cases meet and maintain compliance with established SoPs and minimum standards.
• Organize regular and meetings with focal point of partner agency, to discuss general challenges in their tasks and identification of protection cases.
• Ensure Referral Pathways are developed and regularly updated and good relations are built with referral agencies.
• Review data and information collected during protection implementation and compile regular protection reports highlighting gaps, concerns and trends to inform future programming.
• Ensure MHPSS integration in all Protection activities.
• Ensure Protection monitoring data is analysed and feeds into programming through regular meeting with the teams to analyse gaps and Protection risks.
• Ensure CASH is provided as per the Guidelines and Do no Harm approach is followed through rigorous Risk assessments.
• Provide guidance to the CBPOs, in the planning and implementation of participatory community activities, awareness sessions and campaigns and in the general communication with communities.

Networking and Partnerships

• Maintain collaborative relations with relevant clusters and related working groups at field level.
• Attend cluster meetings and other coordination meetings regularly and ensure that the work of Intersos is shared with other humanitarian actors.
• Ensure that main protection concerns are brought to relevant stakeholders to advocate for respect of human rights and minimum protection standards.

Required profile and experience

Education

• BA in relevant field (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to social development and humanitarian work).
• Desirable Master degree (MA or LLM) in Human Rights, International Humanitarian Law or related subjects.

Professional Experience

• Minimum of four (4) years of relevant working experience in protection-related sectors (GBV is mandatory), preferably within an INGO, and two years for higher education degree (Masters).
• Previous experience of collaboration with relevant stake-holders (Protection Clusters, authorities, donors) and is considered an asset.

Professional Requirements

• Excellent computer literacy (word, excel and internet).
• Strong theoretical, technical and practical background in Protection.
• Reporting skills, experience with monitoring tools and systems, data collection and analysis.
• Capacities in developing training programs in Protection components.

Languages

• Fluent English (written and spoken).

Personal Requirements

• Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team.
• Ability to work under pressure, flexibility.
• Problem solver, dynamic, mature, proactive.
• Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks.
• Solid time-management skills, resourcefulness and attention to details.
• Diplomatic skills in networking with partners, authorities and donors.
• Commitment to INTERSOS principles.

Tagged as: Intersos, Sudan