Account Administrator Full Time

Overview of position

The Account Administrator supports the Account Management team by handling a variety of administrative tasks related to CTG consultants. The role involves managing consultant documentation, overseeing the recruitment and onboarding processes, maintaining consultant data, and ensuring compliance with internal policies and external regulations. The Account Administrator ensures smooth operations and effective communication with consultants, contributing to the efficient delivery of services to clients. This position plays a key role in supporting the overall success of the account management team and project execution.

Role objectives

Administrative Support & Consultant Management

• Serve as the primary point of contact for CTG consultants, addressing inquiries related to contracts, benefits, and operational procedures.
• Manage the Vacancy Announcement (VA) administration and collaborate with the Account Manager to obtain approvals from local authorities before dissemination through local networks (e.g., Ministry of Labor bulletin boards).
• Assist in the selection process as per contractual requirements, including CV screening, shortlisting, and administration of written tests and interviews.
• Collect required documentation from selected CTG consultants, oversee contract signing, and ensure signed contracts are accurately uploaded into TAYO for compliance and record-keeping.
• Create and maintain online profiles for selected CTG consultants within the CTG HR system, TAYO.
• Guide new consultants through the onboarding process, providing clear explanations of contract terms, benefits, medical insurance coverage, and operational procedures.
• Maintain an up-to-date master file of consultant data in CTG’s internal systems, ensuring timely and accurate updates.
• Generate and issue standardized reports on consultant activities, contract status, and other key metrics.
• Provide ongoing operational support to the Account Team Leader and Account Manager throughout the project lifecycle.

Recruitment & Onboarding

• Ensure compliance with CTG standards for all recruitment and onboarding activities.
• Oversee recruitment activities, including the creation of requisitions and the advertising of Terms of Reference (TORs).
• Manage onboarding processes, ensuring all necessary steps are followed, and required documentation is collected and verified.
• Ensure all background checks are completed in the required format and that any missing documentation has the necessary approvals to bypass requirements.
• Maintain accountability for all recruitment and onboarding activities, ensuring alignment with CTG’s operational and compliance frameworks.

Compliance & Ethical Standards

• Ensure strict adherence to CTG’s policies and operational procedures to mitigate legal and financial risks.
• Uphold ethical standards in all professional interactions, ensuring respectful, clear, and culturally sensitive communication with all stakeholders.
• Promote CTG’s values, maintaining a commitment to inclusivity, professionalism, and cultural sensitivity in all aspects of work.
• Ensure that all communication and documentation are handled through official channels to minimize the risk of disputes, legal issues, or compliance violations.

Project reporting

This role reports to the Account Manager

Key competencies

Education: Bachelor University School Degree. Any relevant certificate and training is a plus.

Experience: Minimum 2 years of relevant administrative experience, preferably in HR or recruitment with an international organization.

Languages: Fluent in English.

Software Proficiency: Proficiency in Microsoft Office and experience with an HR software is a plus.

• Proven customer service experience.
• Excellent communication skills (written and verbal).
• Strong attention to detail, organizational skills, and ability to manage multiple tasks.
• Ability to work independently and maintain confidentiality and ethical standards.
• Proactive, with a “getting things done” attitude.
• Collaborative and professional, with a positive approach to team work.
• Ability to work under pressure while maintaining professionalism and accuracy.

Team management

This role does not have management responsibilities.

Further information

Qualified female candidates are encouraged to apply

Please note that this role is open to Nationals of Democratic Republic of Congo only. Applicants MUST already be based in their chosen duty station: Goma or Kinshasa.

Applications & CVs must be submitted in English language.

Tagged as: CTG (Committed To Good), Democratic Republic of the Congo